The Associate Director of Financial Aid is primarily responsible for managing the financial aid awarding process for a cohort of students, and will ensure compliance by resolving aid processing errors. Advises students regarding financial aid processes and eligibility. Responsible for entering and maintaining financial aid application materials housed within financial aid software system. Fields all calls and emails from students in all divisions.
1) Evaluate financial aid applications and process financial aid awards for a cohort of Chicago Booth students, from application to disbursement.
2) Request appropriate loan documents required for loan processing.
3) Reach out to students as needed to ensure all documents are submitted.
4) Oversee reconciliation and validation processes, ensuring regulatory compliance of all financial aid awards and rectifying system errors in aid processing.
5) Collaborate with University IT, the Department of Education, and private lenders to identify and resolve issues preventing loan origination and disbursement.
6) Counsel students on financial aid availability, eligibility, application procedures, deadlines and requirements.
7) Troubleshoot undistributed financial aid awards; make changes in the financial aid system and/or contact students or staff to inform them of steps required for resolution.
8) Preparation of studentâ™s records for student loan counseling and repayment information sessions prior to Convocation.
9) Provide detailed information to inquiries about all financial aid programs, as well as, explain loan application process and procedures.
10) Responsible for entering and maintaining financial aid application materials housed within financial aid software system.
11) Prepare loan application files to be evaluated by other members of the financial aid team.
12) Provide superior customer service to all internal and external stakeholders and manage inquiries to the financial aid office on all inbound fronts (e.g., email, phone and in person).
1) Demonstrated knowledge of federal and state regulations regarding eligibility for federal student financial aid.
2) Demonstrated proficiency using an automated system. Previous experience using an automated financial aid awarding system.
3) Demonstrated proficiency with MS Office (Word, Excel, PowerPoint, and Outlook), familiarity with Oracleâ™s PeopleSoft program.
4) Apply financial aid regulations objectively and equitably.
5) Adaptability to new processes and technologies.
6) Outstanding verbal, written, and presentation skills, as well as organizational skills.
7) Handle multiple detailed tasks/projects simultaneously with strong attention to detail and meet strict deadlines with frequent interruptions.
8) Work independently with little supervision; possess a self-motivated disposition; identify opportunities for improvement and recommend effective changes, all while achieving key objectives resulting in desired outcomes.
9) Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty and corporate contacts in a multitude of communication methods i.e., in person, email, phone.
10) Professional demeanor, including tact, discretion, and a customer service-oriented approach.
1) Bachelorâ™s degree.
2) Masterâ™s degree.
1) A minimum four years of professional experience.
2) Experience in financial aid, university administration, or related field.
Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
2) Cover letter
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Internal Number: JR08144
About University of Chicago (UC)
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.