The Director for Student Support and Advocacy (SSA) reports to the Senior Director of Student Advocacy/Assistant Dean of Students (SD/AD) and serves as a member of the SD/AD leadership team. The Director of SSA is responsible for the development, implementation, and evaluation of campus-wide resources that support students navigating critical situations that impact their academic and personal experience that supports the mission of Student Success and The New School. This includes, but not limited too, college transition issues, housing and food insecurity, financial wellness, identity development, discrimination, mental health, and sexual violence and harassment. This position oversees the university-wide behavioral intervention team (CARE Team), two food pantries, the health leave and return process, crisis response for off-campus students, and manages all on-campus and off-campus referral resources for a campus population of 10,000 students. Additionally, this position directly supervises three direct reports.
Serves as a member of the Senior Director of Student Advocacy/Assistant Dean of Students’ leadership team and assists in the development, implementation, and assessment of Student Success's mission and priorities.
Directs the development, implementation, and evaluation of campus-wide resources that support students navigating critical situations impacting their academic and personal experience, including college transition issues, housing and food insecurity, financial wellness, identity development, discrimination, mental health, and sexual violence and harassment.
Provides direct supervision, ongoing development, and performance evaluation for three (3) direct reports.
Supports, advises, advocates for students in distress while utilizing university and community resources to meet needs.
Oversees the development and management of various resources and referrals on and off-campus to support students.
Manages the department's case-manage process for students that includes the use of a data management system (PAVE) to maintain records.
Oversees the university-wide health leave and return process, including all documentation and communication with students, faculty, academic advisors and administrators.
Manages and serves on the university's behavioral threat assessment team (CARE Team).
Directs the management and evaluation of two (2) university-wide food pantries, including relationships with local vendors, daily operations, and pantry inventory.
Develops and implements university-wide training for faculty, administrators, and student leaders on recognizing and responding to students in distress.
Oversee all off-campus crisis response policies and procedures, including hospital referrals/transports, psychiatric emergencies, sexual assaults support, and serve as a senior administrator for on-call emergency response.
Manages departmental budget while maintaining compliance with university procurement policies and procedures.
Directs departmental communication efforts in alignment with Student Success standards.
Maintains effective partnerships with key departments including, but not limited to, Academic Advising, Academic Standards, Campus Safety, Housing and Residential Education, Student Health Services, Student Conduct and Community Standards, Title IX, and local community resources.
Participates in university-wide events, including residence hall openings, Orientation, Welcome Week, Family Weekend, and Commencement.
Engages a diverse student body and staff in fostering a welcoming, supportive, and inclusive environment that promotes connection to campus life, while maintaining high-levels of customer-service for students, parents, and campus partners.
Serves on university-wide committees and task forces.
Serves as a referral resource for faculty, staff, students, and parents.
Performs other duties as assigned.
Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
●Master's degree and five (5) to eight (8) years of progressive experience in higher education, counseling, psychology, social work, or related discipline is required. ●Demonstrated experience of best practices in supporting students of concern in higher education. ●Previous experience with student crisis response and/or service in an on-call capacity. ●Demonstrated experience supervising, developing, motivating a diverse team, while directly supervising mid-level professional staff. ●Applied understanding of student development theory, including the impact of advocacy and engagement initiatives on academic success and retention. ●Multicultural competence and a demonstrated commitment to diversity in all forms. ●Impeccable integrity and ability to handle complex, sensitive, and confidential issues. ●Experience building collaborative partnerships with faculty, administrators, students, parents/families, and community partners. ●Ability to manage multiple collaborative projects and systems in a fast-paced environment. ●An understanding of emerging issues in higher education, particularly in student services. ●Experience with budget management and an understanding of how to use limited financial resources. ●Excellent interpersonal, oral, and written communication skills.
●Advanced degree in a relevant discipline. ●Involved regionally or nationally in professional development associations within higher education. ●Served on a student care team and/or behavioral intervention team. ●Previous experience at an urban and/or arts-focused institution. ●Ability to navigate Banner, Starfish, Pave Suites, and other higher education software technology
Internal Number: 18909
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.