GENERAL DESCRIPTION: The Coordinator for Multimedia Equipment Lending at Langsam Library performs intermediate to complex level library and customer support activities for the multimedia equipment and technology collection. Provide necessary training to faculty, staff and student for multimedia equipment users. Develops online learning objects, materials and documentation about multimedia equipment and other areas for faculty, staff, and student users, as well as library staff and student assistants. Provides public service support at The Desk @ Langsam. Assists with student supervision. Develops, communicates, organizes, implements, and evaluates services and resources. This position is a three (3) year term appointment.
RELATIONSHIP AND AUTHORITY: Reports to and receives general direction from the Assistant Department Head of Research, Teaching and Services Department (RTS). Assists with student employee supervision.
DUTIES AND RESPONSIBILITIES:
Functions as lead staff person in the RTS department for matters relating to the lending of multimedia equipment at The Desk @ Langsam, performing intermediate to complex level library support activities and tasks and providing leadership to other staff and student assistants.
Plan, develop and deploy training materials, sessions and programs related to technology lending. This includes physical materials and presentations, online materials and presentations, audio visual tutorials and guides, instructional videos and sessions, info graphic resources and other technologies.
Serves as the primary staff person for all lending equipment issues, including inventory and billing. Collaborates with staff in Library IT as needed, including to update and/or repair hardware. Consults with Assistant Department Heads of RTS on matters relating to delinquent patron accounts and their multimedia equipment and technology privileges. Assists college and departmental libraries with policies, procedures and training related to multimedia equipment and technology lending.
Develops online learning objects, materials and documentation about multimedia equipment, as well as other areas, for faculty, staff, and student users, as well as library staff and student assistants.
Creates detailed online guides and instructional materials for the equipment lending collection. Maintains versions for in-house and public use.
Investigates and shares ideas on possible new hardware for lending by UCL. Advises and participates in the selection of items for equipment lending.
Provides public service at The Desk @ Langsam Library as part of the RTS Department on a regular basis.
Demonstrates exemplary customer service. Works to resolve issues with library users. Utilizes thorough knowledge of the University of Cincinnati Library (UCL) policies and procedures to effectively address concerns of library users. Assists users with their reference and research needs.
Functionally serves as building supervisor; opens service point, troubleshoots problems relating to facilities, building safety, UCLID and library computer network.
Directs and monitors the work of all student assistants scheduled at this time to ensure that department workflow is maintained.
Assists the student supervisor for RTS with the hiring, training and daily supervision of student assistants. Provides daily oversight of student assistant work in and around The Desk @ Langsam Library, including but not limited to the supervision of daily workflows, departmental projects and customer service situations.
Works in conjunction with the student supervisor to provide continuous training and development for student assistants in the form of training sessions, weekly exercises and other assessment tools.
Works in conjunction with the student supervisor and other staff to create online learning tools for student training.
Assists with special projects within the responsibilities of the Research, Teaching & Services Department. Assists librarians on a project-by-project basis as assigned by the Assistant Head or the Head of Research, Teaching & Services.
Attends project team meetings, departmental meetings, divisional meetings and other meetings as assigned. Other duties as assigned.
Bachelor’s degree with one (1) year experience; -OR- Associate’s degree with three (3) years’ experience; -OR- five (5) years’ experience.
Degree and experience must be related to position specifications as outlined in the job posting.
Public service experience; demonstrated commitment to excellence in customer service and creativity in problem solving.
Experience with an online integrated circulation system.
Excellent oral, written communication, instruction, and presentation skills.
Knowledge of digital media production principles, methods, techniques, and standards.
Demonstrated experience with multimedia hardware.
Based on the nature of this position, the university is unable to provide sponsorship for work visas.
This position will require the incumbent to lift materials weighing up to 40 pounds.
Prospective candidates are required to submit a cover letter and resume with their application.
Formal review of applications will begin on March 25, 2020. This position will remain open until filled.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.
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Internal Number: 44948-en_US
About University of Cincinnati
HISTORY IN BRIEF - The University of Cincinnati is a public urban serving research institution that was founded in 1819 and today is one of the country’s largest universities offering more than 350 academic programs to more than 44,000 students. UC has many top ranked programs in areas such as Music and Arts, Medical and Human-Services, Criminal Justice and more. Located in an urban setting, UC is close to the heart of Cincinnati and allows easy access for students to enjoy all that the city offers. UC is also the alma mater of many notables such as President William Howard Taft; Albert Sabin, developer of the oral polio vaccine; Astronaut Neil Armstrong and Mary Weinberg, 2008 Olympic gold medalist. UC is classified as a Research University (Very High Research Activity) by the Carnegie Commission and is ranked as one of America’s top 35 public research universities by the National Science Foundation. UC jumped 17 spots in the U.S. News & World Report rankings in the past two years alone. In addition to being named a “green university” by Princeton Review, UC has been named one of the world’s most beautiful campuses by Forbes and Delta Sky magazines. Learn more at www.uc.edu.MISSIO...N STATEMENT - The University of Cincinnati serves the people of Ohio, the nation, and the world as a premier, public, urban research university dedicated to undergraduate, graduate, and professional education, experience-based learning, and research. We are committed to excellence and diversity in our students, faculty, staff, and all of our activities. We provide an inclusive environment where innovation and freedom of intellectual inquiry flourish. Through scholarship, service, partnerships, and leadership, we create opportunity, develop educated and engaged citizens, enhance the economy and enrich our University, city, state and global community.