The undergraduate program manager will manage all aspects for multiple academic disciplines and programs for the School of Professional Studies (SPS) undergraduate programs. This position is a primary point of contact for instructors teaching in undergraduate and post-baccalaureate programs at SPS in collaboration with Assistant Dean of Undergraduate and Post Baccalaureate Programs, the position manages faculty hiring and appointment logistics, course scheduling, curriculum development and program development. The position manages program content distribution and direct communications and evaluates and selects admissions candidates for undergraduate and post-baccalaureate programs. The program manager collaborates with and provides direction for other departments in SPS (Distance Learning, Student Advising, Registrar’s Office, Finance, Marketing and Recruiting) and in Northwestern University academic departments and schools, Registrar, Summer Session and committees) to ensure that programs are managed effectively and efficiently.
Manages day-to-day operations,
Ensures efficient operation of courses and programs by serving as point of contact for faculty questions, support and resolution of issues and by overseeing communication of course and program content and course schedule information to internal and external stakeholders (students, faculty, and SPS and University departments).
Ensures that program/project mission, values, guidelines, policies and procedures are implemented and maintained.
Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
Continually assesses efficacy of programs using student/faculty feedback, data and research for program development, including course offerings and course schedule locations, technology, instructors, to better meet student needs and interests, reflect NU quality, and ensure effective programs.
Budgets and Financial
Maintains budget and associated analysis and reports.
Manages budget reconciliation for program
Communication, Outreach and Recruitment
Develops coordinated, consistent marketing and brand messages
Ensures program success through management of program related websites, ensuring accuracy and impact through creating, writing, editing and maintaining both content and layout of individual course, program and policy (student and faculty) information in content management systems.
Writes, edits, builds and publishes a range of communications directed to students and to faculty regarding programs, majors, and courses via email, web, print and social media.
Builds academic communities, especially for cohort programs, by means of targeted communications to keep students engaged and informed.
Generates direct email communication campaigns to improve student interest.
Incorporates social media and networking into program/project aspects as appropriate.
Creates and oversees program social media accounts and strategy and directs content to SPS Communications for social media sharing.
Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
Engages in activities with continuing and higher education professional organizations, national medical associations and with NU departments and programs to build relationships for and participation in undergraduate and post-baccalaureate programs.
Analyzes evaluation data from instructors, students, participants, etc. to assist in programs/project development and updates.
Oversees quarterly evaluation of new faculty and recommends strategies for improving teaching performance.
Collects, reviews, and analyzes student evaluation data and program-based student and faculty surveys to recommend and implement enhancements and changes in program schedule and content to improve retention.
Implements corrective actions required as a result of surveys or other indicators.
Develops plans and arranges meetings workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
Manages program faculty meeting planning process and implementation.
Coordinates faculty recruitment, appointment and credentialing processes including placing ads, candidate communication and visit.
Manages recruitment of faculty by actively identifying faculty members via department and professional associations and contacts.
Interviews and selects faculty in collaboration with Assistant Dean.
Manages logistics and operations of faculty hiring process including all hiring communication, appointing, systems access details, new hire onboarding, ensuring consistent communication and interpretation of policies and procedures with faculty and consistent communication with key stakeholders in NU, including SPS Administration, DistanceLearning, HR and Payroll, and Office of Registrar.
Assesses student evaluation data, recommends and executes appropriate changes in faculty rehires and curriculum updates.
Supports faculty in development and approval of new courses, faculty payments, classroom coordination, evaluations, and grading.
Manages consistent communication with faculty throughout hiring and appointment process and academic term.
Develop annual course schedules for multiple academic disciplines and programs, work directly with faculty to establish teaching schedules.
Support faculty teaching infrastructure and manages all aspects of faculty administrative tasks, including appointments and access to University systems and SPS resources.
Serve as point of contact for faculty questions, support and resolution of issues.
Administers SPS and NU Policies regarding grade submission, course preparation, and evaluations.
Collaborates with Distance Learning instructional designers to provide support for faculty to apply teaching and learning innovations in their courses.
Identifies appropriate opportunities to implement faculty community-building initiatives to increase faculty presence and participation.
Manages program/project curriculum seminars, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc. based on goals/objectives.
Manages academic quality and continued growth and expansion.
Reviews curricular offerings with Assistant Dean and faculty to insure that programs meet high academic standards of quality and student and industry needs.
Researches competing programs and higher education best practices and developments to enhance, improve and innovate program curricula.
Researches areas of program expansion and develops strategy for program growth.
Initiates and creates new program proposals and manages new program proposals and manages new programs and curriculum revisions.
Identifies and obtains external expertise as needed and works with content experts for current and new programs.
Attends/represents programs at industry conferences and other academic continuing education, and higher education events and training.
Reviews programs/projects to increase efficiencies to support growth.
Continually assesses program to ensure relevancy and quality to better meet student needs, interests and learning goals.
Creates and recommends new policies procedures as needed.
Leads program/project updates and improvements.
Oversees development, implementation and management of new program initiatives in collaboration with Assistant Dean.
Completes program/project logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc.
Oversees development, preparation and implementation of academic year and summer session course schedule for SPS undergraduate degree and post-baccalaureate programs.
Monitors course registration and enrollments.
Monitors and maintains listings of academic resources for students, such as technology guides for online or blended courses, tutoring services, Interfolio services, campus-wide academic opportunities, etc.
Creates and recommends new policies and procedures as needed.
Reads and evaluates admissions files and participates in candidate selection.
Analyzes and evaluates qualifications of prospective students and implements admissions criteria in accordance with associated NU policy for Professional Health Careers programs science-related undergraduate and post-baccalaureate programs.
Performs other duties as assigned.
Bachelor’s in business, accounting or related field + 1 year program administration or similar experience or 3 years program administration or similar experience.
Two years’ of experience working in an academic environment directly related to supporting education programs, including regular contact with students and faculty.
Minimum Competencies: (Skills, knowledge, and abilities.)
Computer Proficiency: Successfully uses multiple software programs independently. Software may include Microsoft Office, email, and PeopleSoft
Internal Number: 38380
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.