Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of OB/GYN. This position is for the Medical School Campus.
Supervises daily activities of clinical offices, including the medical assistant, front desk, billing staff, and ancillary services associated with patient care.
PRIMARY DUTIES AND RESPONSIBILITIES:
Supervises support staff involved in clinical activities in clinical office sites, maintaining adequate workflow, coverage, and schedules.
Ensures patient examination areas are staffed and maintained, ensures appropriate records are available needed for services.
Ensures staff and physicians are trained to meet expectations required for effective use of the universities electronic medical record system.
Oversees staff as well as assists with pre-registration, prior authorization, front desk collections, patient benefit estimates and account resolution post services provided, works with BJH billing to ensure shared patient accounts are appropriately handled.
Serves as a liaison between service provider, patient, support and billing personnel.
Assists staff as backup during illnesses/vacations.
Implements and maintains office procedure manuals and current job descriptions of personnel supervised, responsible for ensuring compliance procedures are followed, prepares for and completes clinical office inspections according to university and hospital guidelines.
Resolves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling, and makes salary recommendations.
High school diploma or equivalent high school certification with 5 years of related experience; if order entry in the electronic medical record is part of the job’s responsibilities.
Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam within 6 months of hire date or within a shorter time frame if noted by hiring manager.
2 years of supervisory experience.
Communication, organizational, medical terminology and supervisory skills.
Licensed Medical Assistant or LPN.
1-3 years of experience handling patient accounts/billing.
The hiring range for this position is $43,326 - $54,205 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.