About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: The Student Financial Services Assistant is responsible for providing the highest level of customer service to students and applicants and their families seeking information and/or assistance via phone or in person from Student Financial Services. Ensures student understanding of policies and procedures related to financial aid and student accounts.
Responsibilities: Student Financial Services Assistants are also responsible for counseling all current and prospective students and families regarding financing options and financial policies, processing payments, providing administrative and counseling support by assisting and resolving inquiries, and intake of all financial aid materials and other disseminated materials.
Qualifications: Associates degree or two years of college preferred. Two years of related office/customer service experience. (An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities may be considered)
Candidates must also possess the following qualifications:
Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications
Excellent customer service skills
Experience working in a fast-paced environment
Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner.
Capacity to work independently while contributing to a team environment.
Aptitude with relating to diverse populations and ability to maintain composure when faced with difficult situations
Proficiency with multi-tasking, prioritization of duties, and attention to detail
Ability to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive information
Analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes
Establish and maintain effective working relationships with other departmental staff, faculty, students and the public.
Salary Grade: 52
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.