About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: Reporting to the Assistant Dean or designee of Northeastern's San Francisco Bay Area Regional Campuses, the Assistant Director of Student Affairs is responsible for the direct oversight of a broad portfolio of programs and services to provide a rich learner experience for the Northeastern University student population. Incorporating the University's mission and core values, the Assistant Director, in partnership with Boston colleagues and the San Francisco Bay Areas leadership team, oversees the development and execution of strategies and processes to create a unique and engaging culture at the San Francisco Bay Area Campus.
The Assistant Director serves as a content expert for students, faculty, and other staff in the area of student support and engagement. Using innovative and creative approaches, this position will serve the needs of a large and academically diverse student population across multiple disciplines. The Assistant Director serves as the primary point of contact for all learners at the San Francisco Bay Area Campuses (San Jose & San Francisco); the position has a high level of student contact and requires excellent interpersonal and conflict management skills. The Assistant Director must be able to utilize de-escalation techniques to manage students in crisis. The position requires working with a diverse student body and staff and is expected to be able to communicate across differences and facilitate a culturally and socially just portfolio of programs and support services. The Assistant Director must have the ability to propose data-driven strategic initiatives that are in line with the University's 2025 mission.
This position will be housed at either the San Francisco or San Jose campus but regular travel between campus will be required.
Responsibilities: Key responsibilities include, but are not limited to:
Student services, student programming and leadership, and strategic planning and campus leadership.
Design and execute student support and engagement for San Francisco Bay Area Campus learners, inclusive of learners enrolled in on-ground, hybrid, and online programs across the Pacific Northwest.
Serve as the point person for managing students in crisis, utilizing de-escalation techniques to mitigate disruption to normal campus operations; triage and identify the core issues that the student is having to guide the student through the various campus units in order to correct or streamline issue resolution.
Leveraging student data from across the University, analyze, identify, propose, and execute additions or changes to student service and programming portfolio and campus strategy.
Continually assess student engagement opportunities, creating and managing platforms for student leadership and co-curricular programming.
Manage communication strategies to San Francisco Bay Area Campus students.
Qualifications: Bachelor's or Master's degree in student affairs or related field with minimum of 4 years experience in academic and/or student life fields in the higher education context. Demonstrated success in the management of a multifaceted and dynamic portfolio of services and programs. Experience utilizing data to inform strategic decision making. Must enjoy working with learners and helping to guide them through their program to graduation. Flexible, creative thinker open to new ideas and changing priorities within a fast-paced organization. Strong writing, communications, project management skills and ability to manage stakeholder expectations is essential. The ability to be self-driven and bring teams of individuals together in a collegiate and empathetic spirit, whilst able to relate with individuals from diverse backgrounds. Ability to think and act both analytically and strategically. Experience working with students in crisis a plus. Finally, the individual must be able to work independently and be an integral member of a team.
Salary Grade: 10
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.