About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: The Northeastern community has a tradition of giving back, and each day, we witness the impact of our community's remarkable generosity. Our students are pursuing co-ops in all corners of the globe, growing their cultural fluency and preparing to thrive in the world. Our faculty are delivering leading-edge scholarship, teaching and mentoring tomorrow's leaders. And our researchers are pioneering new lines of inquiry, accelerating discovery in emerging fields. Northeastern University Advancement and the Office of Alumni Relations play an integral role in engaging the Northeastern community to create a stronger, more sustainable, and bright future.
Responsibilities: The Program Assistant is a member of the Office of Alumni Relations (OAR) team and serves an important role in supporting the Entrepreneurship and Career Strategy team.
Under the direction of the Senior Associate Director for Entrepreneurship and Career Strategy, the Program Assistant will:
1) assist in the planning and production of successful live and online programs, events, and activities from concept to post-mortem, including, but not limited to programs, events, and activities that support entrepreneurial and career activities; 2) help coordinate event logistics including researching venues, caterers, entertainers, photographers, transportation carriers, etc.; 3) manage event registrations including creating, updating and maintaining registration forms, entering data into appropriate systems (Salesforce, Cvent), and managing outputs needed from appropriate systems (e.g. attendance lists, reports, name badges); 4) administer post-event follow up including recording attendance in Salesforce and compiling event wrap-ups for analysis; 5) act as a customer service-focused resource for the members of the global university community, including internal colleagues, alumni, parents, students, friends, vendors, and other external and internal entities; and, 6) provide additional administrative office support to the Entrepreneurship and Career Strategy team.
Additionally, the Program Assistant will perform other duties and special projects as assigned.
The Program Assistant is a fully contributing member of the Entrepreneurship and Career Strategy team. The Program Assistant must be able to represent the university, the Advancement Division, and the Alumni Relations team in a professional, enthusiastic manner with customer service and team focus. As a member of the Advancement Division, it is essential for the Program Assistant to understand and support the role philanthropy plays in engaging the Northeastern community.
Qualifications: Bachelor's degree preferred. One to three years of experience working in an office environment with a background in event planning and/or customer service. Experience working in higher education with alumni is a plus. This role requires excellent coordination, organization, and written and oral communication skills, including a strong phone presence. Ability to work independently and be productive with minimal supervision as well as in a team environment on several projects at a time is necessary. The ideal candidate will also be detail oriented with strong customer service and interpersonal skills and have a high level of self-confidence and enthusiasm, as well as proficiency with virtual communication platforms and online learning tools. A self-starter who is flexible to changing priorities, adaptable to new systems and able to interact professionally and diplomatically with alumni, volunteers, students, parents, staff, faculty, vendors and external entities is preferred. Strong computer skills including proficient use of Microsoft Excel, Outlook, PowerPoint, and Word are required; knowledge of Adobe's Creative Cloud applications, specifically Photoshop, Illustrator and InDesign is a plus. Experience with Salesforce, iModules, Cvent is helpful. Evening and weekend work required as event, program and activity needs dictate, along with occasional local and regional travel to event sites. This position requires some lifting of heavy items and/or use of a hand truck for event supplies and equipment.
Salary Grade: 51
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.