About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: HRM is committed to building a talent focused organization and to providing best-in-class human resource expertise and customer responsive services that are aligned with Northeastern 2025. In short, HRM's purpose is to make it easy to come to Northeastern and easy to be at Northeastern.
Responsibilities: To meet the challenges of the university's continued growth and expansion, HRIT is looking for a qualified candidate who will contribute to the support and maintenance for information technology applications for the HRM department.
The ideal candidate will play a critical role in supporting our HRIT applications (currently Banner HR, Workforce Software Time & Attendance and PageUp People Applicant Tracking system) within the Human Resources department.
The HRIT Analyst will work collaboratively with HR functional areas and college/division HR key contacts to research and resolve issues within the applications, provide ongoing application configuration and maintenance, and develop data queries and reports using SQL, Argos and Cognos.
A successful candidate will have experience researching and identifying solutions on business application system related problems, providing technical guidance and support to end users. Additional responsibilities include test and implement configuration changes and upgrades, support interfaces, continuous automation efforts, proactively identify and resolve issues associated with data, ensures data and systems are secure, document HRIT processes/policies/workflow, provide systems training and customer service.
The candidate enjoys supporting systems, analyzing data, working with customers and likes to solve problems. Must be willing to build relationships with community and IT and be able to manage various conflicting deadlines in an environment in which they will be asked to balance the demands of multiple priorities.
Must demonstrate strong analysis, problem-solving, and time management skills. Must have the ability to interact with customers in a sensitive and diplomatic manner and maintaining positive relationships
To ensure that essential services are provided to the university community, the employee will be required to work outside their regular working hours as needed.
Bachelor's degree in Information Systems/Computer Science, General Business, Psychology, Management, Philosophy, Marketing required.
Strong Microsoft Excel skills required
Must have proven functional and technical skills
Must be a self-starter with the ability to take initiative, work independently, and use creative problem-solving skills to solve technical or process-related problems
Must have excellent customer service skills and the ability to communicate effectively with non-technical employees and management.
Knowledge of principles and processes for providing customer service i.e. customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Sound judgment, excellent organization skills and ability to work on multiple assignments simultaneously, prioritize work and meet deadlines
Proven ability to manage competing priorities, meet deadlines and multi-task in a high-volume environment
Excellent planning, time management and decision-making skills
Experience working with test plans and test cases
High level of attention to detail, accuracy and thoroughness
Demonstrated effective interpersonal and customer service skills for effective communication with all employee levels
Responds to requests with a service mindset
Hands on style with strong problem-solving skills and a keen attention to detail
Strong teamwork and collaboration skills
Excellent oral and written communication skills; experience communicating with both technical and non-technical audiences
Ensure the confidentiality of all HR data
Demonstrate professional presence and positive energy to all initiatives
Provides excellent customer service
3-5 years of related experience (systems and/or HR systems), 2 plus years of experience/knowledge of the BannerHR and/or HRMS systems preferred
Familiarity with Human Resources and Payroll functional processes preferred
Proficient in SQL Query is preferred
Prior experience in higher education is a plus
Familiarity with the following systems preferred: Banner HR or similar HRMS, Applicant Tracking & Onboarding system, Time & Attendance system.
Salary Grade: 11
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.