About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: Global Experience Office Overview: The Global Experience Office (GEO) is a central office of global education at Northeastern University, committed to ensuring that every Northeastern student has an opportunity to engage in intellectually challenging and culturally enriching experiences throughout the world. To achieve this, GEO partners with Northeastern colleges and units to integrate meaningful global experiences into their curricula and to enhance their capacity through global mobility. Northeastern's signature programs, including Dialogues of Civilizations, Global Quest, The N.U.in Program, and Semester-In, are carefully designed to reflect the Northeastern University (NU) global mission, complement students' on-campus studies, deepen students' knowledge of the world and their chosen field of study, and help students develop intercultural and political sensitivity, utilize and strengthen foreign language skills, explore global career options, and grow as individuals. Through these programs, GEO facilitates global experiences for over 3,800 NU students and 200 additional foreign incoming students.
Responsibilities: Working with the Director of Global Learner Engagement, the Visa and Immigration Specialist will oversee the administration of daytoday travel documentation operations and visa support and guidance for a portfolio of Northeastern Global Experience programs, including Global Co-op, N.U. in, Dialogue of Civilizations, Study Abroad, etc. The Specialist is responsible for managing the workflow for Northeastern University student visa support including: intake, triage, research, dissemination, and follow up on visa support and guidance for programming, as well as creation of necessary supporting documentation. The Specialist researches various visa issues as they arise and maintains a documented knowledge base of up to date regulations, paying special attention to countries with particularly challenging visa requirements.
The Specialist serves as a resource and an escalation support for university mobility programming. The Specialist trains and provides ongoing guidance to mobility Advisors, to ensure they are adequately prepared to support student and faculty global experiences on standard visa practices based on country and type of program, as well as identifies, troubleshoots and resolves challenging visa issues.
The specialist works closely with the Co-op coordinators to vet the feasibility of new global co-op placements based on consular requirements for the job type/country. The specialist will monitor the databases through which global co-op students apply, and their job placements are stored to track student progress and ensure students' needs and requirements are met. Strong research and customer service skills are a necessity, as well as problem solving and attention to detail.
Bachelor's degree required with at least four years of academic, administrative and/or paralegal experience, or experience working within the field of global education with specific engagement with visas
Strong interpersonal and communication skills
Demonstrated excellent research skills required
Demonstrated commitment to customer service; strong customer service skills
High attention to detail
Ability to problem solve
Ability to work and make decisions independently when necessary, to exercise discretion and judgment in areas of responsibility
Experience and comfort with Microsoft Office applications - Word, Excel, PowerPoint, etc.
Ability to work in a highly dynamic environment and adjust to changing priorities quickly
Experience with international visa regulations preferred
Preferred Qualifications: n/a
Salary Grade: 10
Additional Information: n/a
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.