A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
As a student service, University Health Service (UHS) reports through Student Life (SL). Our mission is to promote and protect the health and well-being of students and the broader campus community, to enable individuals to better achieve their educational and personal goals. While college health is 75-80% of our caseload, we also see UM faculty and staff. We have talented and cohesive team of clinical and administrative professionals who take pride in the privilege of providing health care and wellness education to our Michigan students, staff and others.
To perform all job responsibilities while maintaining the highest standards of service excellence and patient confidentiality in UHS Health Information Management Services. Review, analyze and abstract health information from system and/or paper documentation into the electronic health record to ensure documentation meets regulatory requirements and compliance standards. To retrieve, file, deliver and scan medical records in a timely manner. Greeting and registering patients who wish to use the University Health Service.
Review, analyze and abstract health information from system and/or paper documents/reports into the EHR to ensure documentation meets regulatory requirements and compliance standards.
Verify and perform quality audits of health and patient demographic information for completeness and accuracy.
Proof read work and correct errors.
Identify unclear or incomplete information and seek assistance if necessary.
Prepare medical documents/reports to ensure they are indexed accurately according to departmental standards and documentation guidelines.
Report documentation quality issues and provide suggestions for improvement to HIM leadership.
Identify opportunities for workflow and data abstraction improvement and provide suggestions.
Update patient financial information via call transfers, direct patient calls, face-to-face contact, pre-registration work queue, paper or system abstracts/documents.
Verify patient eligibility and U of M student enrollment status.
Create appropriate guarantors for vision, Workers Compensation, Motor Vehicle Accident and Institutional coverages.
Identify and resolve UHS student insurance and commercial insurance discrepancies such as subscriber name and date of birth mismatches.
Screen/triage symptoms of presenting patients and determine if criteria is met for scheduling various options for appointments.
Alert nurse for patients requiring attention eg. seriously ill patients.
Offer and/or obtain signatures for consents/forms eg. notice of privacy practices, assignment of medical benefits, general consent to receive healthcare services, advance directive, depression/alcohol screening forms.
Collect and verify patient demographic including name, date of birth, Social Security Number, sex, address, phone, language, marital status, ethnicity, race, religion, emergency contacts and primary care provider.
Greet patients, family members, visitors and employees and offer assistance in whatever way possible in a professional and friendly manner.
Demonstrate an understanding of university and departmental policies and procedures and seek clarity as needed.
Assure compliance with safety programs.
Participate in and consistently demonstrate an understanding of UHS Service Excellence
Meet the department quality standards for work performance.
Expand job related knowledge and skills by attending and participating in in-services and staff meetings.
Work and communicate effectively with customers, patients and coworkers to accomplish organizational goals.
Provide technical and clerical support to coworkers and customers as needed.
Perform other duties as assigned in order to maintain the efficiency of the department eg. retrieval/delivery of health information.
Registered Health Information Technician (RHIT) certification, Associate in Health Information Technology or an equivalent combination of education and experience.
Experience working in a patient care environment
Knowledge of HIPAA,AAAHC and other regulatory guidelines
Experience using patient management/health information systems/applications eg. MiChart, Web Denis
Please note: Relocation will not be offered for this position.
Experience using healthcare information systems/applications eg. MiChart registration etc.
Knowledge of standard medical terminology,
Demonstrated ability to collect and analyze health information.
Ability to work independently on a team with minimal supervision.
Ability to work in a fast paced environment and meet deadlines.
Excellent customer service and interpersonal communication skills.
Demonstrated independent decision-making and organizational skills.
Hours coinciding with building hours Monday through Friday 8 am – 5 pm and Saturday 9 am to 12 pm is anticipated.
Able to maintain a static position for extended periods of time, and move and transport objects weighing up to ten (10) pounds
Admin. Manager Health Information Management/Registration
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 184506
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.