A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Receive and assist patients, visitors, and staff.
Schedule patient appointments with patients and/or referring clinic.
Monitor waiting area activity and assure a clean, organized, and safe environment.
Promote personal comfort and convenience of patients and families by routinely checking their needs.
Provide information regarding hospitals and community services as needed.
Process and compile patient paperwork for exams and clinical staff.
Answer incoming phone calls and triage to appropriate location.
Accurately record any phone messages and assure they are forwarded appropriately.
Call patients to remind them of upcoming appointments.
Utilize paging system to contact appropriate staff as required.
Prepare patient itinerary and all other appropriate correspondence.
Demonstrate ability to complete multiple tasks independently.
Identify and track reoccurring operational problems and participate in resolution.
Required to have knowledge and adhere to University and Departmental policies and procedures.
This position requires a pager to be carried 24/7. Reply to pages promptly.
Ability to follow Radiology Gold Standard Customer Service guidelines consistently
Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others
Ability to work independently in an ever-changing and potentially stressful environment and possess strong organizational skills
Demonstrate initiative, ability to prioritize, and ability to accept direction
Ability to utilize proper grammar
Excellent attendance record
High School diploma or equivalent
3 years’ experience in customer service setting
Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
Familiarity with medical terminology.
Experience in a health care environment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 184474
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.