A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Specialty Pharmacy is an exciting, dynamic and continually growing area of pharmacy practice at Michigan Medicine. Specialty medications are high-cost, high-touch medications used to treat patients with specialized diseases requiring complex treatment and coordinated care.
This position is a leadership and supervisory role for our Specialty Pharmacy Services Program. The Specialty Pharmacy Financial Counselor (PFC) Supervisor leads a dedicated team of financial coordinators in providing high-touch comprehensive access services to patients with high-cost specialty medication needs.
The PFC Supervisor Participates and leads in the direction, supervision, provision and quality of the day-to-day operations of the financial coordinator team, including but not limited to: computer data entry, packaging, shipping, billing, process improvement and customer service. Employees in this role typically analyze, compare, and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, and within their scope of expertise.
Functional and administrative supervision is exercised over Pharmacy Financial Counselors
Manage the day to day operations of the Pharmacy Financial Counselors, including monitoring workload to ensure timely completion of daily activities
Develop and optimize departmental workflows and processes to ensure maximum efficiency and quality
Provide training and development of newly assigned or less experienced personnel
Work with Specialty Leadership Team to ensure team support and compliance with applicable Michigan Medicine policies
Implement continuous improvement initiatives, system enhancements, policy/procedure changes, and other special projects as required
Ensure policies, procedures and training materials are updated as appropriate
Demonstrate ability to operate effectively in a manner consistent with organization and department mission and culture
Value organizational diversity, treat others with respect, and promote inclusion
Effectively manage relationships and collaborate with departmental and Michigan Medicine partners
Meet expectations of internal and external customers, firmly establishing a service first culture.
Perform annual staff performance evaluations
Collaborate with human resources in coaching, discipline and discharging of staff
Strategize on short-term and long-term assignments and staffing arrangements
Report on and analyze established metrics, measuring team and individual progress
Experience with or understanding of Specialty Pharmacy Financial Benefit Investigation and business operations
Demonstrated success collaborating with internal and external partners
Experience or understanding of data and outcome reporting
Demonstrated skill in Excel, Word, Power Point and other relevant software
Experience effectively presenting information to teams
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 184351
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.