Under general supervision from a designated administrator, serves as systems liaison between the education, research, and administrative functions of the university and Business Core Systems (BCS) to help business units achieve their desired business goals.
Collaborate with business partners with one or more business process to align technology solutions with business strategies
Support one or more highly complex business processes
Establish and maintain liaison relationship with business partners and BCS in order to provide effective technical solutions
Conduct data gathering and analysis to understand business strategy requirements
Contributes to and may provide direction for the business short and long-term planning sessions and provides direction to ensure understanding of business goals
Provides relevant feedback and input from both a business-related and IT perspective
Assesses client needs utilizing a structured requirements process to assist in identifying business priorities and provides viable business solutions to the client
Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
Analyze client operations to understand their particular business objectives and determine opportunities for improvement
Assists in the business process redesign and documentation as needed for new technology
May provide factual content to feasibility study for standard development projects and enhancements
Provides assistance in business case development
May assist in defining quality guidelines and standards
Checks for compliance with all standards, policies and procedures
Develops user test cases, validates test results during testing, executes test cases, and reviews test plans
Monitor testing process to ensure business results are adequately tested with minimal risk; ensures test strategies involve appropriate integration and process components
Investigates and troubleshoots client and user issues, identifies technical needs, and develops recommendations for resolution
May troubleshoot existing information systems to identify errors or deficiencies and develops solutions
Plans and perform on-going routine application maintenance tasks
Keep clients informed of problems, issues, and resolutions
Analyzes performance metrics to ensure client satisfaction
Manage client expectations
Partners with external vendors and/or consultants to resolve issues and develop solutions
Documents functions and changes to new or modified modules and test activities/results and additional areas
Assists in the development of user guides and training documentation for systems
Coaches and transfers knowledge to less experienced team members
Bachelor’s degree in Computer Science, Information Systems, Business or other related field with 5 years of technical or business related experience – OR – Associate’s degree in a related field with 7 years of technical or business related experience –OR – 9 years relevant technical or business related work experience
Requires demonstrated experience and in-depth knowledge of business operations and systems requirements processes
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.
SF:OMJ SF:RM SF:INS
Internal Number: 44821-en_US
About University of Cincinnati
HISTORY IN BRIEF - The University of Cincinnati is a public urban serving research institution that was founded in 1819 and today is one of the country’s largest universities offering more than 350 academic programs to more than 44,000 students. UC has many top ranked programs in areas such as Music and Arts, Medical and Human-Services, Criminal Justice and more. Located in an urban setting, UC is close to the heart of Cincinnati and allows easy access for students to enjoy all that the city offers. UC is also the alma mater of many notables such as President William Howard Taft; Albert Sabin, developer of the oral polio vaccine; Astronaut Neil Armstrong and Mary Weinberg, 2008 Olympic gold medalist. UC is classified as a Research University (Very High Research Activity) by the Carnegie Commission and is ranked as one of America’s top 35 public research universities by the National Science Foundation. UC jumped 17 spots in the U.S. News & World Report rankings in the past two years alone. In addition to being named a “green university” by Princeton Review, UC has been named one of the world’s most beautiful campuses by Forbes and Delta Sky magazines. Learn more at www.uc.edu.MISSIO...N STATEMENT - The University of Cincinnati serves the people of Ohio, the nation, and the world as a premier, public, urban research university dedicated to undergraduate, graduate, and professional education, experience-based learning, and research. We are committed to excellence and diversity in our students, faculty, staff, and all of our activities. We provide an inclusive environment where innovation and freedom of intellectual inquiry flourish. Through scholarship, service, partnerships, and leadership, we create opportunity, develop educated and engaged citizens, enhance the economy and enrich our University, city, state and global community.