The IT Support Analyst provides hardware, software, installation, troubleshooting and support services for the Nazareth College faculty, staff, administration and students, proactively ensuring that the technology operations environment is fully functional and optimized to meet the needs of the campus community on a daily basis. The IT Support Analyst also researches emerging technologies and makes recommendations based on user requirements and budget considerations. The IT Support Analyst independently manages cross-functional infrastructure projects, and may be designated to act on behalf of the Manager, Technology & Media Service Desk. Areas of technology focus for this position include: classroom/computer lab technology, lecture capture and streaming solutions, video/web conferencing, specialized academic software licensing, digital signage and others as required.
Plans, installs, troubleshoots, and performs preventive maintenance and basic repairs on all desktop hardware (PC and Mac), laptops, peripherals, printers, AV equipment and other specialized hardware/software solutions, with emphasis on classrooms/labs, clinics, conference rooms and other non-office campus spaces. Installs, troubleshoots and repairs software on desktops/laptops.
Independently manages/coordinates cross-functional infrastructure projects of medium to high complexity. Prepares, researches and prices technical solutions and specifications in order to address users’ needs (especially during the annual budget process).
Schedules and coordinates technology installations and fixes with 3rd party vendor partners.
Provides end user training assistance for new application rollouts and as needed
Compiles and contributes requirements for images for different models of computers used by the Nazareth campus. Assists with testing new images.
Utilizes the Altiris deployment console to deploy jobs, provide remote assistance, provide group management, and create/deploy images. Maintains pertinent working documentation in the ITS Knowledge Base.
Develops and applies specialist skills in the following areas: classroom/computer lab technology, lecture capture and streaming solutions, video/web conferencing, specialized academic software licensing, digital signage
Provides second line of support for audiovisual and video conference equipment setups for academic, administrative and community sponsored events.
Maintains inventory records on all computers, printers, network equipment and all other related equipment
Contributes to enhancing existing documentation in the ITS Wiki and/or Knowledge Base. Offers input into TMSD student worker training materials.
Participates in professional development on an annual basis; focuses on acquiring, improving and applying technological and other skills that are essential to achieving the goals of the College
Represents ITS on the Academic Space Planning Committee (ASPC) May be required to work varying shifts on occasion
Other duties as assigned
Required Education, Experience, Technology Applications and Skills
Education and/or Credentials
• Associate’s degree in Computer Science or a related field, or an Associate’s degree in any field with demonstrable relevant experience.
• The IT Support Analyst must demonstrate basic competency level and aptitude pertaining to each essential function outlined.
• In general, the individual should have at least 3-5 years’ directly relevant experience to qualify for this position; however, exceptions can be made for individuals with a proven knowledge base (for example, a recent Computer Science graduate) and strong aptitude for learning in a highly technical environment.
• Strong written and verbal communication skills.
• Handles confidential information sensitively and appropriately. Strong, demonstrable analytical and technical aptitude with focus on identifying and alleviating the root cause of a problem; solves the whole problem
• Customer-focused: sees problems from the customer’s perspective
• Clear verbal and written communication skills
• Positive, proactive attitude
• Tolerance for ambiguity
• Ability to effectively manage time and prioritize tasks
Preferred Education, Experience, Technology Applications and Skills
As described above.
• Bachelor’s degree • Additional technical certifications (e.g. ITIL; MCSE) are a plus.
Internal Number: 2006
About Nazareth College
Nazareth College’s academic strengths cross an unusually broad spectrum of 60 majors, including education, health and human services, management, the fine arts, music, theatre, math and science, foreign languages, and other liberal arts. The coeducational, religiously independent, classic campus in a charming suburb of Rochester, N.Y. challenges and supports 2,000 undergrads and 800 graduate students. Nazareth is recognized nationally for its Fulbright global student scholars and commitment to civic engagement. Rigorous programs, an uncommon core, experiential learning, career skills, and a global focus prepare graduates for not just one job, but for their life’s work.It is the policy of Nazareth College not to discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, marital or veteran status, disability, carrier status, genetic predisposition or any other protected status in the admission of students to the College; in any of the rights, privileges, programs, and activities generally accorded or made available to students at the College; in the administration of its educational policies, admission p...olicies, scholarship and loan programs, and athletic and other programs administered by the College; or in the employment practices of the College.All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, marital or veteran status, disability, carrier status, genetic predisposition or any other protected status, or any other basis upon which discrimination is prohibited by municipal, state, or federal law. In a continuing effort to enrich our academic environment and provide equal educational and employment opportunities, the College actively encourages applications from members of all ethnic groups underrepresented in higher education.