The IT Support Analyst provides hardware, software, installation, troubleshooting and support services for the Nazareth College faculty, staff, administration and students, proactively ensuring that the technology operations environment is fully functional and optimized to meet the needs of the campus community on a daily basis. The IT Support Analyst also researches emerging technologies and makes recommendations based on user requirements and budget considerations. The IT Support Analyst independently manages cross-functional infrastructure projects, and may be designated to act on behalf of the Manager, Technology & Media Service Desk. Areas of technology focus for this position include: classroom/computer lab technology, lecture capture and streaming solutions, video/web conferencing, specialized academic software licensing, digital signage and others as required.

• Plans, installs, troubleshoots, and performs preventive maintenance and basic repairs on all desktop hardware (PC and Mac), laptops, peripherals, printers, AV equipment and other specialized hardware/software solutions, with emphasis on classrooms/labs, clinics, conference rooms and other non-office campus spaces. Installs, troubleshoots and repairs software on desktops/laptops.

• Independently manages/coordinates cross-functional infrastructure projects of medium to high complexity.
  Prepares, researches and prices technical solutions and specifications in order to address users’ needs (especially during the annual budget process).

• Schedules and coordinates technology installations and fixes with 3rd party vendor partners.

• Provides end user training assistance for new application rollouts and as needed

• Compiles and contributes requirements for images for different models of computers used by the Nazareth campus. Assists with testing new images.

• Utilizes the Altiris deployment console to deploy jobs, provide remote assistance, provide group management, and create/deploy images. Maintains pertinent working documentation in the ITS Knowledge Base.

• Develops and applies specialist skills in the following areas:
  classroom/computer lab technology, lecture capture and streaming solutions, video/web conferencing, specialized academic software licensing, digital signage

• Provides second line of support for audiovisual and video conference equipment setups for academic, administrative and community sponsored events.

• Maintains inventory records on all computers, printers, network equipment and all other related equipment

• Contributes to enhancing existing documentation in the ITS Wiki and/or Knowledge Base. Offers input into TMSD student worker training materials.

• Participates in professional development on an annual basis; focuses on acquiring, improving and applying technological and other skills that are essential to achieving the goals of the College

• Represents ITS on the Academic Space Planning Committee (ASPC)
  May be required to work varying shifts on occasion

• Other duties as assigned