About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: Under the direct supervision of the Assistant Director of Customer Service, the Assistant International Student and Scholar Advisor will provide customer service and operational support in the Office of Global Services (OGS). S/he will serve as the frontline of contact for students, scholars and others who seek the services of the OGS. The person in this role will provide front desk coverage, answer phone calls, create schedules for advising appointments, as well as screen and process immigration-based inquiries. This role will also be responsible for routing workflow to the appropriate OGS staff.
Responsibilities: The Assistant Advisor will complete the initial screening and review of applications for all services and benefits requested by international students on F and J visas. The incumbent will serve as a Designated School Official/Alternate Responsible Officer (DSO/ARO); training will be provided as needed. They will aid in data entry into the OGS batching system and the Student and Exchange Visitor Information System (SEVIS).
The Assistant Advisor will supervise student workers at the front desk. Additionally, s/he will mentor and help in training the junior members of the support staff and temporary employees who assist with processing tasks.
As needed, the Assistant Advisor will support all other OGS activities, including Travel Signature Sessions, Orientations, and OGS Student Sponsored Programs.
Qualifications: Bachelor's degree with 1-2 years professional work experience. Some knowledge of or training in international student advising (F-1 and J-1 visa classifications) plus a strong customer service background is preferred. Must be detail-oriented, have excellent organizational skills, and ability to prioritize and multi-task in a demanding work environment. S/he should possess thorough knowledge of office procedures, good judgment, discretion, and patience. Familiar with and comfortable working with computer database systems and PC-based network environment.
Salary Grade: 51
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.