Reporting to the Systems Manager, the User Services Consultant will support the day-to-day network operations for the Division of General Medicine. S/he will assist in the maintenance and delivery of service to over 400 users and PCs.
Assess the needs of end users for computer services; recommend and plan software and hardware changes.
Provide user support including troubleshooting, repairs and equipment upgrades as needed.
Provide support to various satellite offices, both onsite and via remote.
Configure, install and maintain hardware and software including network, printers, modems and other peripherals.
Responsible for integration of user workstations, including MAC workstations, with Microsoft Windows server operating systems and Active Directory.
Perform tape backups, review system logs; monitor console alerts for errors, failures, or problems.
Assist in conducting and maintaining the Division's inventory of all hardware and peripherals.
Regularly interact with analysts, other system administrators, and users regarding current and prospective system changes and future needs.
Participate in the planning and deployment of equipment for renovations, personnel moves, etc.
Perform additional related duties as required.
Bachelor's degree or the equivalent in education, training and/or experience, plus at least three years of related experience
Excellent interpersonal and organization skills
Ability to work well under pressure
Successful completion of applicable compliance and systems training requirements
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 505055
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.