Duties and Responsibilities Supervise public visitation at CHSI and HSM
Recruit, hire and supervise college student employees responsible for front desk support: greeting museum visitors, answering logistical and exhibit content questions, maintaining accurate counts of museum visitors, contributing to an overall welcoming and positive museum experience
Train student employees in operational procedures and museum-specific context to deliver the highest level of customer service, enhance visitor engagement and meet the needs of each Museum
As part of weekend coverage, train staff employees on basic opening and closing procedures of the museums including disarming galleries, restocking print materials, and awareness of any issues that may affect the public
Provide front desk coverage at these locations during unanticipated gaps in student or staff scheduling.
Support public engagement and student involvement at HMSC
Recruit, hire and supervise student employees responsible for conducting student tours at HMSC Museums, currently only at the Peabody Museum.
Support HMSC Education in the development of tour content and other on-site activities to enhance visitor engagement across HMSC museums
Organize trainings for student tour guide program working closely with relevant HMSC Education staff
Supervise the implementation of student tours and other educational activities at HMSC museums
Serve as a resource for Harvard student engagement at HMSC; Foster a connection between student employees and HMSC and solicit insight from students on potential opportunities to further engage Harvard students at FAS museums
Additional supervisory responsibilities
Serve as principal source of information on established policies and procedures for visitor services at CHSI and HSM and student activities across HMSC.
Coordinate student schedules to ensure necessary coverage during museum hours, student guided tours and special events
Track visitation and serve as a liaison for day-to-day communication between Research Museum staff and HMSC for public visitation and college student activities
Schedule and conduct student trainings and evaluate student performance
Serve as a point person for public safety issues and emergencies as required; report any physical plant or operations issues to appropriate staff.
Weekends and some holidays may be required. Note that the museums are open for business 361 days per year, and Visitor Services staff are considered essential employees.
Perform other duties as assigned.
Criminal background screen may be required.
Full-time position 1.0 FTE
18-month term position from date of hire
Work schedule: Sunday-Thursday
35 hours per week
The Harvard Museums of Science and Culture (HMSC) is a partnership of public museums in Harvard's Faculty of Arts and Sciences that includes the Harvard Museum of Natural History, the Semitic Museum, the Collection of Historical Scientific Instruments and the Peabody Museum of Archaeology and Ethnology.
All formal written offers will be made by FAS Human Resources.
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
Minimum two years college experience
Prior work experience in a supervisory role or in coordinating student activities
BA strongly preferred
3 years of work experience, preferably in the non-profit, education, or museum sector
Must be able to work independently, with minimal supervision, and as part of a team
Strong interpersonal skills required including strong verbal and written communication
Must be highly organized with capacity to manage and prioritize competing tasks while maintaining superior customer service
A background in training or education is helpful but not required
Fluency in additional language(s) a plus
Ability to work a schedule that includes weekends and some holidays, as an essential frontline staff member.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 51604BR
About Harvard University Faculty of Arts and Sciences
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.