The Michigan Infusion Scheduling Team (MIST) is a Michigan Medicine Ambulatory Care facility dedicated to providing high quality health care services for adults. We are actively seeking a compassionate, enthusiastic, and patient-focused individual who will share in the goal of crafting the ideal experience for our patients, families and employees.
As a Patient Service Intermediate (PSI) with Michigan Medicine, you will use a variety of clerical, computer and interpersonal skills. We’ll work with you to master our electronic medical record (MiChart) and scheduling systems (Cadence). You will work directly with other departments to coordinate patient care. Our PSI Team are close-knit group with a focus on patient care that provide continual learning opportunities. This is a full time, 40 hours/week position.
Schedule new and return complex, adult non-cancer infusion appointments, determining appropriate clinic and utilizing scheduling guidelines and informational tools
Answer high volume phone line
Work closely with Clinical Teams to provide an ideal patient experience
Obtain necessary prior authorizations for infusion & procedural services
Initiate telephone triage inbasket notes and distribute for action; document according to specified clinic standards.
Update insurance verifications, update medical, financial and demographic information
Advise patients of estimated insurance benefits
Inform patients of necessary preparations prior to infusion visit in accordance with established guidelines
Complete routine referrals.
Ensure completeness of financial documents including type of visit, reason for service, charge for service and diagnostic codes.
Completes weekly clinical, infusion, and procedure reconciliation
High School Diploma or GEG
Candidates for this position must be dependable and team oriented.
Must have minimum of 3-4 year clerical experience in a healthcare setting
Proficiency in use of computers and software, including Microsoft products
Must exhibit professional behavior at all times
Demonstrate excellent verbal and written interpersonal and communication skills
Ability to multi-task and produce high quality work in a timely, accurate, and efficient manner
Demonstrates excellent attendance record and ability to work independently
Experience with insurance carriers & third party approval system.
Familiarity with medical terminology.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 184313
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.