As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
The UW Finance Transformation Program (UWFT) is a $270M initiative to replace the University’s financial systems with an integrated system to manage the full suite of financial transactions and reporting needs in the UW system – to include academic, administrative, and healthcare. UWFT will fundamentally change the processes and tools that the University employs to track, spend, collect, manage, and report University finances of more than $7B in annual revenues, resulting in more timely and actionable information for leadership. Among the UW’s highest administrative priorities, this multi-year initiative is one of the largest finance system projects in Washington State and the outcome of the program will be highly visible at all levels of the University and the state.
The UW Finance Transformation Program has an excellent opportunity for a Shared Services Director. In addition to establishing a new financial system and associated business processes, the UW is establishing multiple shared service units to support financial transactions across the UW enterprise. Reporting to the Sr. Design Director, the UWFT Shared Services Director will primarily lead the collaborative effort to design and establish these shared service units. The establishment of regional shared service units represents a significant shift in how the UW conducts its business and will be a foundational shift for academic units. Leading this transformational effort requires an incumbent who can understand the complex needs of both higher education and a medical enterprise.
This position is responsible for oversight of operational design, with an eye to building seamless end-to-end business processes that reduce administrative burden for UW units. Additionally, this position will be responsible for negotiating with UW leadership on the structure, model, roles/responsibilities, and piloting of post go-live operating model support, to include definition of service level agreements, governance and logistics. Further, this position will have oversight of the organizational development of each shared service unit. This includes workforce development, team structure design, and training development/execution.
Shared Service Unit Design & Execution
Lead the collaborative design of post go-live operational structure, working closely with the UWFT design team, change management team, and other UW stakeholders/key partners
Negotiate with UW Academy and UW Medicine leadership on proposed structure, organizational model, pilot strategy and execution
Partner with Design team on defining end-to-end business processes, collaborating to determine what work will be conducted within the shared service units
Plan and develop logistics and operations establishing new shared service units across the UW enterprise; work with existing shared service units to re-configure as needed based on new business process design
Develop Service Level agreements and governance structure to support seamless operations
Develop internal procedure documentation and plans (process mapping, internal controls, etc) to effectively manage the work within the units
Design metrics and reports that track shared service unit operations, efficiency and cost savings to share with stakeholders and units
Partner with central business units to ensure clarity around end-to-end business processes; help define their future state role post go-live
Negotiate support and buy-in for shared service model with impacted academy and medicine units
Collaborate with Change Management and Communication teams to effectively develop a strategy for engagement in order to successfully establish the shared service units
Provide ongoing relationship management with ISC to ensure tight collaboration around existing resources and impacts during implementation and post go-live
In collaboration with HR, Labor Relations and leadership, work to establish approach for staffing shared service units
Work closely with UW Provost office on workforce development initiative to ensure staff are properly trained and prepared for evolving tasks
Develop training materials, ensuring staff are fully prepared to take on new duties with the launch of the shared service units
Other duties as required
Bachelor's Degree in business administration, information systems, accounting, or related field
Minimum of eight years of experience working in a complex, decentralized financial organization, improving systems and working across teams to build operational efficiencies
Experience with shared service operations and business process improvement
Ability to understand business and technical issues and alternatives, and facilitate problem solving and issue resolution
Experience supervising a team, effectively managing business or technical staff, and coordinating the work of consultants/vendor resources
Experience as a collaborative and supportive member of a management team working to accomplish project goals
Effective team-building and motivation skills, including a proven track record of developing and building on team member strengths, helping team members with challenges, and providing a supportive working environment to enable active employee engagement and optimal team performance
Ability to deal with trade-offs, conflict, and change management in a collaborative and positive manner
Ability to utilize disciplined project management methodologies and tools, such as project management systems, issue tracking, risk management, and requirements management systems; ability to develop efficient project procedures and quality control methods
Knowledge and experience preparing for and managing organizational change
Ability to communicate clearly, in writing and orally, to both technical and non-technical audiences
Experience communicating with senior management and technical staff on critical project issues
Experience successfully managing project budgets
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience in a large university, medical center or other large enterprise
Experience participating in the implementation of a large enterprise resource planning (ERP) or similar software
CONDITIONS OF EMPLOYMENT:
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.