Research - Laboratory/Non-Laboratory, Staff/Administrative
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
Office of Research Information Services (ORIS), a division of the Office of Research, coordinates, develops, and supports electronic research administration for faculty and staff at the University of Washington. Goals include:
Improve service to Principal Investigators (PIs) and research and administrative staff, enhance their ability to obtain funding, reduce their workload, and streamline the processing of their proposals.
Provide authorized individuals with convenient access to timely information on the status of proposals and awards.
Increase the efficiency of the research community to meet growing workload and compliance demands with limited resources.
Maintain the University of Washington's position as a leading public research University.
The University of Washington’s Office of Research Information Services has an outstanding opportunity for a full time User Experience (UX) Researcher.
The User Experience (UX) Researcher is responsible for all user research related activities at ORIS. You are part of a user experience group that is the voice of the user and will work with users of ORIS products and services, product owners, business analysts, and technical resources to blend business goals, product roadmaps, and user goals to ensure successful outcomes. This role is a crucial member of development teams that will ensure our user interfaces are useful and usable. In this capacity, your role is to bring simplicity to an institution with a world-leading complex research enterprise.
The person in this role must be able to collaborate with product management to choose the correct research activities, lead the studies, and report out findings in order to support the product development teams. The ability to synthesize a large body of information around research administration processes, procedures, policies, guidelines, forms, topics, and concepts into simple and elegant design recommendations and working prototypes is desired. This person will need to be comfortable working with highly collaborative product development teams and stakeholders, while skillfully promoting a user-centered design approach for Office of Research related software products. This position will act as an expert in the user-centered research specialty as they interact with various technical and non-technical stakeholders across all levels of the University.
This position is key to support ORIS’s product suite, which streamlines the process of preparing, submitting, and managing grants. By developing a deep level of understanding and empathy for researchers and their teams in all segments of the Research Enterprise such as: applications, compliance, sponsor reporting, grant management, and career development, the UX Researcher will become the voice of the user. User Research and data analysis will allow the UX Researcher to inform design recommendations throughout the product development process. Reducing the administrative burden on researchers and administrators allows researchers to focus more on their science than grant management, which can improve retention of UW scientists.
User Requirements Gathering
Lead primary user research activities including participant selection/recruitment, user engagement sessions, and analysis of findings to inform product backlogs and feature prioritization
Pragmatically utilize a variety of research methodologies such as competitive analysis, user interviews, diary studies, card sorts, and prototype testing to get the best quality results within constraints
Identify study participants using purposive sampling methods, clearly communicating the approach taken and its impact on interpretation of study findings to stakeholders
Synthesize and communicate findings via deliverables such as findings reports and presentations, personas, scenarios, user journeys, user flows, use cases, and user stories
Identify and create opportunities to collect quantitative data and convert qualitative data to quantitative data as appropriate, using numerical response scales and response coding
Analyze survey responses and other quantitative data using appropriate basic statistical analysis methods such as data normalization/standardization, descriptive statistics, and confidence intervals to aid in the interpretation of findings
Work with Customer Experience (CX) group to analyze customer service content for indicators of user challenge, frustration, or preferred ways of working
UX Operations & Support
Drive the adoption of necessary user experience analysis tools (including but not limited to web analytics and user survey platforms) by researching and analyzing solution options and working with UX and CX management to assess options and gain leadership buy-in
Collaboratively create, maintain and drive adoption of standard user experience analysis documentation templates such as analytics plans, research plans, usability test scripts, and findings reports
Maintain thorough records of own engagements with study participants (dates, study notes, key participant characteristics), and drive adoption of, and maintain, centralized participant tracking across ORIS
Create and maintain a repository of user research findings and insights that can be shared across ORIS including data collected from the UX team and beyond as well as historical data
2-3 years of industry experience leading product focused UX research
BA/BS degree in Human-Computer Interaction (HCI), Human Centered Design and Engineering (HCDE), Human Factors, Psychology, Sociology, Anthropology or a related field or equivalent practical experience
Broad knowledge with all facets of the user experience discipline
Demonstrated ability to select appropriate research methods based on research goals and resource constraints
Experience conducting quantitative and qualitative research, through passive and active methods such as surveys, UAT, interviews and focus groups
Communicating findings through UX deliverables such as personas, user journeys, and storyboards
Excellent communication skills to present findings, problem solve, and negotiate with non-technical and technical staff
Ability to assess and anticipate needs and to take initiative in addressing those areas
Strong time-management, organizational, and interpersonal skills
Online portfolio of user experience projects with a strong research component
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience working in higher education research administration or in business enterprise software sectors
Experience working with web analytics - implementation as well as data analysis
Knowledge of lean/agile software development practices including Scrum
CONDITIONS OF EMPLOYMENT:
This position contributes in a collaborative team work environment.
Collaboration among Business Analysts, Software Developers, SDETs, and other team members is supported through a shared space working environment, ad hoc meetings focused on problem-solving, and the use of synchronous and asynchronous communication tools. Inflexible deadlines and non-standard working hours are occasionally necessary to support deadlines.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.