OFFICIAL TITLE: Staff Assistant for End User Support
SUPERVISION RECEIVED: Assistant Director for End User Services
SUPERVISION EXERCISED: May supervise temporary or student personnel as assigned
General Statement of Duties: The Staff Assistant for End User Support is responsible for supporting the University's end-user service technologies. The incumbent supports both classroom and lab technologies, as well as assists with the needs of the IT Help Desk and the Laptop Repair Depot, and performs other similar technology support as assigned.
Responsibilities: (E) = Essential
1. (E) Provides support for the daily operations of the student, faculty and staff laptop and desktop support. 2. (E) Images, delivers and sets up computers and peripherals across campus. 3. (E) Assists in the maintenance of laboratory technology. Performs computer upgrades, software installations, and hardware repairs; secures devices to location, etc. 4. (E) Supports classroom technology; responds to tickets, troubleshoots problems, performs repairs, computer upgrades, and software installations, ensures computers are working appropriately. 5. (E) Covers open shifts at the Help Desk and Laptop Repair Depot as needed. 6. (E) Assists with performance of ticket triage at the Help Desk as needed; sets priority, directs to appropriate group for resolution, etc. 7. (E) Creates documentation for training and for IT reference purposes. 8. (E) Assists with the documentation of best practices, policies, and procedures for student laptop and campus computing support. 9. (E) Assists with the adaptation and integration of new end-user technologies and services across campus. 10. (E) Assists with training part-time and student employees/interns. 11. (E) Provides coverage at events, such as Orientation, Open House, etc. 12. (E) Stays up-to-date on potential security threats and viruses. 13. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students. 14. (E) Responsible for contributing to the WSU Strategic Plan. 15. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives. 16. Performs other duties as assigned
1. 3 - 5 years of experience within IT 2. Experience working with several operating environments, including Windows, Mac OS, Linux, and Chrome OS. 3. Experience with basic technologies and protocols 4. Strong interpersonal and communication skills; both written and verbal 5. Self-motivated; ability to work without direct supervision 6. Ability to lift up to 30 pounds 7. Ability to push and pull a cart outside and inside, up and down hills 8. Ability to bend, stoop, squat, kneel, etc. for purposes of installing equipment 9. Ability to work occasional nights and weekends for events requiring support 10. Ability to learn and adapt to changes in technologies
1. Bachelor's Degree in Computer Science or related field.
Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.
The firm annual salary range for this full-time, benefited APA position is: $40,000 - $45,000
All applicants must apply online at worcester.interviewexchange.com
Expected documents for submission include a cover letter, resume, and a list of three professional references with contact information. Applicants must complete the National Student Clearinghouse Authorization form or submit the official transcript of highest degree.
All information that can be uploaded to one's e-account should be done so by the applicant; information which cannot may be faxed to 508-929-8169 or emailed to email@example.com, or may be sent to the following address:
Director of Human Resources
Worcester State University
486 Chandler Street
Worcester, MA 01602-2597
Internal Number: 120707
About Worcester State University
WORCESTER STATE UNIVERSITY is a vibrant public university located in the residential west side of Worcester, Massachusetts, the second largest city in New England and home to 38,000 college students at more than a dozen colleges and universities. Situated on a compact 58-acre campus, the University offers 50 undergraduate and graduate academic programs to more than 6,400 students annually. The Princeton Review ranks us as one of the 75 "Best Value" public colleges in the country, as well as a "Best in the Northeast" college.