This position manages the day-to-day functions of the Housing Services Office and is the financial and housing database lead within Housing. This position supervises two professional occupancy specialist staff members, coordinates schedules of civil service employees, serves in a supervisory capacity for customer service and other departmental needs, and provides administrative support to and leadership in the absence of the Director. This position oversees apartment leasing and conducts the student financial side including auditing rent, and coordinating Rent Applied Financial Aid. The position serves as the functional lead for the housing database and works closing with Information Service staff and the director to implement new processes, ensure data integrity, and provide comprehensive management of the database. All employees are expected to support CWU’s commitment to diversity and to bring and support inclusion into the university environment.
Progressive administrative or office management experience.
Proficiently use Word, Excel, e-mail and/or similar software applications to produce written correspondence, create and maintain spreadsheets, and receive and respond to e-mail inquiries, tasks, etc. Extensive customer service experience communicating effectively and diplomatically with a variety of internal and external clientele inclusive of handling difficult customer service situations and resolving conflict.
Excellent communication (oral and written), interpersonal and organizational skills.
Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.
OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.
Experience working in a Higher Education setting.
Experience working with Adirondack Solutions software, or similar housing management systems.
Experience with using Access database or similar database software to input, track, and/or query information.
Experience in accounting, financial services, or budgeting.
Experience leading or supervising others.
Experience that demonstrates ability to work effectively with diverse individuals.
Life experiences that demonstrate an ability to contribute to CWU's commitment to inclusion and diversity.
Potential to mentor and educate students who will serve diverse populations.
Demonstrated commitment to improving access to higher education for students through various activities.
Located in historic Ellensburg, Washington, Central Washington University is a public four-year university. Home to over 10,000 students, Central has a commitment to hands-on learning and discovery, which takes students beyond the limits of the classroom and books. Central prepares students to become well-educated citizens who are ready for high-demand careers in the workforce and offers over 150 undergraduate majors as well as graduate studies programs and research. To prepare and enable students to succeed in a global economy, Central partners with over 30 colleges and universities around the world.CWU is an Affirmative Action/Equal Opportunity Employer/Title IX/Veteran/Disability Employer.