The Technology Support Specialist supports, assesses, analyzes, develops, implements, and documents hardware and software initiatives with in the Library Technology Services (LTS), initiatives which enhance library technology offerings, increase end-user satisfaction and improve overall student success. This position supports the Library's end-user desktop and laptop environments, including Windows and Macintosh computers, mobile computing devices, peripheral equipment installations, MakerSpace tools; determines configurations and troubleshooting strategies; participates in systems security tasks, user account maintenance, product research, equipment inventory, and product installations and updates. The Technology Support Specialist also provides supervision of LTS student employees.
- Bachelor's degree or above in computer science, information technology, management information systems, educational technology; or equivalent foundation of expertise and knowledge gained through extensive job experience and certification. - Two or more years of work experience using, configuring, installing, imaging and troubleshooting workstations running Windows and Mac OS environments. - Two or more years' experience providing end-user technology Help Desk support, documentation, and training. - Thorough understanding of computer hardware and software configurations in a networked environment. - Demonstrated customer service skills and experience. - Excellent organizational and analytical skills. - Excellent oral and written communication skills.
- Experience with standard Makerspace technologies, software and techniques. - Familiarity with Linux/Unix. - Apple MacOS Certified Support Professional certification and/or Microsoft certifications (e.g., MCDST). - Knowledge of basic server support
Internal Number: 18651
About Oakland University
As a state-supported institution of higher education, Oakland University has a three-fold mission. It offers instructional programs of high quality that lead to degrees at the baccalaureate, master?s and doctoral levels, as well as programs in continuing education; it advances knowledge and promotes the arts through research, scholarship, and creative activity; and it renders significant public service. In all its activities, the university strives to exemplify educational leadership in a diverse and inclusive environment.