Job ID: 2020-11353 Type: Full-Time # of Openings: 1 Category: Information Technology
The Director of Researcher Engagement reports to the Associate CIO, Research Computing (RC) and manages the group responsible for initial interactions with researchers. This group is composed of system and storage administrators, programmers, visualization analysts, and training specialists who work directly with researchers and may also have duties and responsibilities with other groups in RC and with academic departments. This group acts as the first tier of incident and request response for the RC ticketing system. This role develops and maintains relationships with academic departments, other areas of RC, other departments in OIT, and the national research computing and data community.
The Director of Researcher Engagement has the depth of technical knowledge and proven judgment and integrity to guide their team and implement a strategy that engages academic researchers and staff, and provide high-level technological support in alignment with the mission of the organization.
The Director provides leadership and oversight of the core functions of researcher engagement to ensure service excellence, efficiency, and operational effectiveness.
We are looking for an individual who strives for high performance and someone who establishes and maintains effective customer relationships and seeks to gain their trust and respect. A creative person with strong organizational, technical, and planning skills, the Director of Researcher Engagement possesses strong interpersonal and communication skills. The Director also has a strong commitment to service, teamwork and collaboration.
OIT hires individuals of all backgrounds; we value and appreciate different perspectives and talents. OIT fosters an organization-wide commitment to service excellence, continual improvement, and continuous learning.
Lead and provide expertise on the direction of researcher engagement and support
Work with the Associate CIO and Research Computing leadership team to develop and implement strategies for engaging and supporting researchers
Apply depth of technical knowledge and proven judgment and integrity to advance the research computing strategy as it relates to the academic researchers’ technological needs.
Promote partnerships with national research computing and data communities and build mutually beneficial relationships.
Develop and maintain strategic relationships with academic departments to increase collaboration and raise awareness around the research computing services the department provides
Serve as the liaison between the OIT Research Computing department and leadership of academic departments at the University, and build constructive and effective relationships
Manage staff in the researcher engagement group
Provide leadership and oversight to ensure efficiency, operational effectiveness and service excellence within the ticketing system to guarantee a timely response to the researchers’ technical requests.
Set expectations with staff for quality customer service, and review outcomes and customer satisfaction.
Oversee the daily work of system and storage administrators, programmers, visualization analysts, and training specialists and promote a supportive work environment based upon a shared vision.
Establish staff goals and performance expectations and provide individualized coaching and feedback.
Coordinate staff project and operational activities with the systems and storage and software and data areas of the department, and more broadly across OIT
Strong experience administering high performance computing and data systems and/or programming research codes
Experience working in a Linux environment
Strong experience in an academic research computing environment
Strong interpersonal competencies including clear oral and written communication skills
Strong experience managing a diverse team of technical professionals
Experience developing and implementing a strategic vision
Commitment to developing a diverse workforce and maintaining an inclusive environment
Commitment to providing professional and responsive customer service
Strong experience in a Linux environment
Proficiency in one or more programming languages relevant to research computing: C/C++, FORTRAN, Python
Bachelor’s degree in a related field. Advanced degree in a field related to research computing, preferred.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Internal Number: 117949288
About Princeton University
Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, Princeton is the fourth-oldest college in the United States. Princeton is an independent, coeducational, nondenominational institution that provides undergraduate and graduate instruction in the humanities, social sciences, natural sciences and engineering.As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.Today, more than 1,100 faculty members instruct approximately 5,200 undergraduate students and 2,600 graduate students. The University's generous financial aid program ensures that talented students from all economic backgrounds can afford a Princeton education.