The University of Minnesota Law School seeks a talented individual to support the Admissions Office with a broad range of high-level administrative and logistical tasks. This position provides a unique opportunity for the right candidate to be part of a high energy Admissions Team while being the primary point of contact and communication for the Admissions Office, including communication with prospective and current students, as well as other units within the Law School. This position will also offer some support to faculty members teaching University undergraduates taking Law minor classes at the Law School.
Appointment This is a full-time, 40 hours/week, nonexempt, clerical position covered by the AFSCME Union. Salary range is $16.18-$27.21/hour depending on qualifications and experience.
Responsibilities Office Management & Customer Service (40%)
Be the first point of contact (email, phone, in person, social media). Document all inquiries, actions taken, and next steps.
Provide outstanding customer service during all interactions with prospective students and Law School visitors.
Display a consistent level of high energy and enthusiasm for the Law School, current and prospective students, and the admission process.
Maintain knowledge of the Law School and current activities to provide the most accurate information to prospective students.
Identify University resources available to students and visitors.
Utilize office technology fluently in order to ensure accurate data entry, reporting and communication throughout the office.
Maintain office calendars and schedules for Admissions staff.
Maintain office spaces, supplies, and inventory of materials; manage daily operational needs.
Maintain an organized hard-copy and electronic filing system for the department.
Process invoice payments and reimbursements.
Assist in supervision of student workers and assigning tasks.
Recruitment Logistics (15%)
Assist the Director to successfully execute the recruiting plan on an annual basis.
Communication of recruiting events to prospective students via email and website updates.
Manage logistics for off-campus recruiting events, including registration, shipping materials, prospect tracking and follow up, travel arrangements, etc.
Provide coordination and logistical support for on-campus events (such as prospective and admitted student information sessions), including room reservations, RSVP lists, nametags, food and beverages, etc.
Scheduling private visits for prospective students and communicating details to all parties.
Admissions Process Assistance (25%)
Utilize admissions database (ACES2) to input prospective student data and send event emails.
Process and administer fee waivers.
Process requests for viewbooks and send via mail.
Manage office email inbox and respond to prospective student questions in a timely manner.
Prepare and mail admission packets.
Track admitted student deposit payments in Destiny One software.
Track and process I-20 documentation for international students in collaboration with ISSS office.
Undergraduate Programs Assistance (20%)
Communicate and promote undergrad programs information sessions, including promoting opportunities with the University’s pre-law programs.
Serve as a resource for undergraduate students who are interested in or enrolled in the Minor.
Communicate with enrolled undergraduate students on law school admissions information, curriculum information, and deadlines.
Support law faculty members teaching Law 3000 and Law 3050, including communicating with undergraduates with enrollment or course questions; supporting undergraduate exam administration, course administration, and disability accommodations coordination/administration.
High School/GED and four years of related experience providing administrative support in a fast-paced, customer-oriented office environment. Training/education may be substituted for some of the years of experience.
Proficient with Microsoft Office and Google applications; ability to quickly learn new technology and systems.
Proven ability to provide outstanding customer service in a high traffic, public-facing position.
Excellent written, verbal, and interpersonal communications skills.
Excellent organizational and time-management skills.
Proven ability to take initiative to solve problems independently and proactively.
Ability to work a flexible schedule.
Experience working in higher education admissions or student services, preferably with graduate or professional students.
Demonstrated ability to work proactively and anticipate needs.
Experience with social media marketing and communications.
Internal Number: 335523
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.