Primary Purpose: Reporting to the Associate Provost, the University Registrar is a change leader in aligning and implementing technologies to adapt to evolving stakeholder needs in higher education. The University Registrar provides flexible, forward-thinking planning and leadership in maximizing information systems and delivering high quality customer service. The University Registrar plays a critical leadership role in coordinating oversight of registrar services across three campuses (Sacramento, San Francisco, and Stockton) and among undergraduate, graduate, and professional programs.
Registrar offices maintain the confidentiality and security of student academic records in a range of areas such as: transfer articulation, NCAA Division I and Veterans Affairs certification, registration and grading processes, schedule of classes, degree evaluation/posting, enrollment verification, and transcript services.
Essential Functions: 1. Provides strategic leadership in ensuring that multi-campus Registrar services and deliverables align with the Universitys institutional priorities and mission.
2. In collaboration with Pacific Technology, oversees implementation, user training, and ongoing testing and troubleshooting for multiple technology solutions: Banner, DegreeWorks, College Scheduler, Salesforce CRM Cases, CourseLeaf, and CIM (in collaboration with Faculty Governance).
Maximizes use of tools to analyze enrollment trends and course demand data.
Recommends technologies and best practices for improving services in alignment with institutional priorities.
3. Manages operational functions of the Office including policies and procedures with related assessments for quality assurance of key processes; proactively seeks to improve quality of services.
4. Across multiple term structures, ensures timely and accurate production of classroom scheduling, academic instructional space allocation, term-based schedules of classes, academic calendar, academic catalog, transcripts, transfer articulation, and other related functions.
5. Manages enrollment reporting submissions and controls; serves as Office primary point of contact for internal and external auditors. Oversees of Veterans Affairs certifications (Stockton and Sacramento) and NCAA Division I certification (Stockton).
6. Assists in the development and review of academic policies of the University and, in conjunction with faculty, Deans, Associate/Assistant Deans, and the Provost, reviews and recommends amendments or exceptions to policy.
7. Partners with key academic curriculum committees and serves on University task forces in alignment with institutional priorities.
8. Actively engages with professional organizations. Maintains professional knowledge by keeping current with new technologies, trends, and best practices.
9. Performs other related duties as assigned or requested.
Eight (8) years of experience in a higher education registrars office, or a combination of education and relevant experience providing similar background and capabilities.
Experience with multi-campus higher education institution and/or multiple academic calendars and terms.
Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
Ability to work effectively with complex academic software systems, analyze and interpret data, and prepare usable information and reports for various university constituencies. Experience managing software system implementations, integrations, and migrations.
Demonstrated management skills to coordinate the diverse activities of separate operating units and individuals towards the achievement of common goals.
Strong interpersonal and communication skills, ability to engender trust and reliability with a strong service orientation.
Experience collaborating on academic policy development and implementation.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.
Work Environment/Work Week/Travel: Work is primarily performed in a standard office environment with use of computer and phone. Work performed during standard business hours.
Valid drivers license required. Incumbent must also be able to meet the Universitys fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring Range: Commensurate with experience, exempt
Background Check Statement: Applicants who are selected as final possible candidates must pass a criminal background check.
University of the Pacific is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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Drawing on its rich legacy as the oldest chartered university in California, Pacific is a student-focused, comprehensive educational institution that produces outstanding graduates prepared for personal and professional success. Our student body thrives in Pacific's small classes and dynamic cultural environment, while our distinguished alumni are transforming their communities every day.
University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni School of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented.