Job Summary/Basic Function: Position Summary: Support client computing systems in workplaces, classrooms and labs to enable efficient and effective use of information technology resources. Troubleshoot computing issues in a timely and accurate fashion and provide customer training and assistance as required. Assist with operational improvements through development of standards and procedures for managing client computing technology efficiently. Provide support for the use of multimedia and audio visual technology in the classroom and at special events.
Duties and Responsibilities:
Install, diagnose, maintain, and repair a variety of software and hardware, including workstations, mobile devices and networked peripherals.
Package, test, troubleshoot and repair software installations.
Recommend, schedule, and perform client computing hardware and peripheral equipment improvements and upgrades.
Research, evaluate and recommend solutions that will increase efficiency, reduce cost and improve service.
Develop and follow standard operating procedures for managing client computing.
Install, troubleshoot and resolve issues with classroom audio visual equipment.
Accurately receive and record client computing problems and questions reported by university community.
Maintain records and supplies associated with assignment.
Work collaboratively in teams on a variety of projects.
Establish and maintain effective communication with customers, other technology specialists and vendors.
Perform other related duties as assigned.
Minimum Qualifications: Knowledge and Technical Skills required: Working knowledge of current operating systems including Windows and Mac OS, Microsoft Office, printers, basic multimedia systems and e-mail applications. Technical knowledge of networked and stand-alone PC and MAC software, Windows registry, file systems and basic network concepts. Knowledge of basic computer troubleshooting techniques for Windows and MAC OS. Ability to listen to customers, and quickly analyze, identify root cause, and resolve problems using creative solutions. Read and understand technical manuals and procedural documentation. Conduct research on computer issues, technologies and products to identify and recommend innovative solutions. Ability to establish and maintain cooperative relationships. Excellent written and verbal communication skills. Prioritize and manage time effectively. Maintain accurate records. Ability and willingness to work cooperatively with a diverse population. May be required to move and lift materials and equipment weighing up to 25 pounds.
Education and Experience: Associates degree in related area with at least two years of relevant experience. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Preferred Qualifications: Preferred Qualifications: Professional certifications such as CompTIA (A+, Network+), Microsoft (MCSA, MCITP, etc.) or HDI (Desktop Support Technician or Support Center Analyst) preferred. Experience with enterprise endpoint management solutions, such as Dell KACE, Microsoft SCCM, IBM Endpoint Manager, CFEngine, LANDesk, Altiris etc. Experience in the use of Microsoft Active Directory or other directory service, including group and object management, policy tasks, access control and authorization. Experienced using scripting languages & batch files to automate tasks.
Security Sensitive Statement: This position is security-sensitive and thereby subject to the provisions of the Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.
Lamar University is an affirmative action/equal opportunity employer. It is the policy of Lamar University not to discriminate on the basis of non-relevant criteria including, but not limited to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or veteran status in its educational programs, activities, admissions or employment practices.
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Home to more than 14,000 students, Lamar University is one of the fastest growing universities in Texas and is a member of The Texas State University System. LU offers more than 100 programs of study leading to bachelor’s, master’s and doctoral degrees. The 270-acre campus in Beaumont is about 90 miles east of Houston and about 25 miles west of Louisiana