The Program Director – Health Care Transformation's primary responsibilities are coaching and assisting the ACT-Wright team with QI, practice improvement and interprofessional training for graduate and undergraduate learners, as well as fellows faculty, and community preceptors. The Program Director – Health Care Transformation will work on-site in academic practices, assist with teaching health profession students and deliver faculty development to the community preceptors. This position will help with: 1) quality improvement projects and managing patient registries 2) Plan-Do-Study-Act (PDSA) cycles and interprofessional team activities 3) data collection, chart review, and aggregation of other feedback.
Bachelor's degree in Health Communications, Public Health, Nursing, Health Care Administration or other related discipline.
Five years related experience.
Experience with PCMH (Patient Centered Medical Home Model) accreditation process and workflow design.
Demonstrated proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
Demonstrated proficiency in process improvement interventions, such as; PDSA cycles and/or LEAN and Six Sigma.
Experience with patient registries and quality improvement processes.
Strong analytical, problem-solving and decision making skills; ability to independently apply judgment and take action.
Ability to envision innovative ways of doing things and able to assertively challenge the status quo while maintaining excellent working relationships with team members.
Ability to work independently and in a team.
Excellent oral and written communication skills including demonstrated group facilitation skills; ability to maneuver group dynamics and influence decision-making.
Ability to prioritize multiple projects and tasks with independent judgment based upon a complex set of competing time and resource requirements and to handle changing workloads and demands, as necessary.
Exceptional professional countenance and the ability to establish and maintain effective working relationships at all levels in the organization.
Strong organizational skills with attention to details and accuracy.
Ability to maintain confidentiality and exercise discretion with information.
Familiar with HIPAA.
Master's degree in Nursing, Psychology, Social Work, Health Communications, Public Health or other related discipline.
Experience as a practice facilitator or coach.
Training and/or experience with qualitative research.
Familiarity with elements of comprehensive primary care and patient self-management support.
Experience with team training related to self-management support and team-based care.
Experience working with quality data infrastructure and health information technology.
Experience with the presentation of complicated material and the process of publication.
CITI training and experience with IRB.
Essential Functions and percent of time::
Practice Coaching and Redesign Implementation (40%) 1) Facilitates the planning and implementation of quality improvement and practice redesign activities in academic practice settings. 2) Uses established quality improvement tools and processes to guide practice changes. 3) Works collaboratively with clinic Medical Directors, clinic QI champions, clinicians, learners and staff to identify strengths and areas for improvement. 4) Completes various assessments to determine practice readiness to participate in practice transformation initiatives and, as necessary, throughout the life of the transition to measure progress. 5) Provides trainings related to practice redesign, quality improvement and elements of patient-centered medical home model and advanced primary care, and provides technical assistance to team members. 6) Collaborates with clinic Care Manager(s) and/or behavioral health staff to ensure effective communication concerning available resources and to adjust work flows. 7) Assists with faculty development for community preceptors.
Relationship Management (30%) 1) Establishes, manages and fosters developing relationships between project team members. 2) Connects learners to resources available within the Department of Family Medicine, the region and state-wide practice transformation opportunities. This includes: - Moderating discussions and facilitating decision-making and problem solving in team settings and one-on-one - Modeling good communication skills with clinicians, learners and staff - Supporting sharing of best practices between partners
Project Evaluation and Reporting (20%) 1) Supports practice level data collection required for clinical and project quality measure reporting. 2) Documents observations and maintains detailed notes of practice transformation activities. 3) As part of the evaluation process, works with the evaluation team to document and measure the practice interventions and progress. 4) Provides regular updates to the program team through participation in team meetings. 5) Participates in the preparation of publication and presentation of program results. Other Duties (10%) 1) Other related duties as assigned by Supervisor.
Sometimes works in a loud environment, with frequent interruptions and constant changes in scheduling. Local travel between sights during the week. Some state and regional travel may be required.
Special Contract terms and conditions of employment apply. Length of contract is one year, renewable, contingent upon funding.
Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.
To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University before making an employment offer conduct various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources.
Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.
Wright State University serves nearly 18,000 students and offers more than 230 undergraduate, graduate, doctoral, and professional degree programs through eight colleges and three schools. Located in the city of Fairborn in Greene County, Ohio, Wright State is conveniently situated adjacent to Wright-Patterson Air Force Base and is less than 10 miles from downtown Dayton. One of our eight colleges, Wright State University–Lake Campus, is a university-operated regional campus on the shores of Grand Lake St. Marys in Celina, Ohio. The Wright State alumni community is more than 109,000 strong. For more information please visit www.wright.edu.