Under general supervision, this position will assist with advising and providing financial aid and scholarship information to prospective and currently enrolled students and their families. Provide information and refers students to University resources that can assist in meeting their needs or resolving their inquiries. Uses professional judgment when necessary to solve complex financial aid cases. This position will also coordinate the new media communications for the Financial Aid Office (including the department's social media accounts, text messaging, and communication software housed on the department's website: i.e. chatbot).
Typically, a high school diploma or equivalent. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
Minimum two years of experience performing a variety of administrative/secretarial duties to support a department, school/college, program or unit.
Knowledge of the Federal Title IV programs, the State of California Grants, and Scholarships, general financial aid policies and procedures.
Demonstrated knowledge in the areas of modern office methods and practices: filing systems; telephone and email etiquette; business forms letter and report writing; proofreading and office equipment.
Ability to assess, navigate and research student records on Banner and Etrieve and other federally related websites and portals. Ability to advise on financial aid policies and procedures. Ability to collect and analyze data. Ability to handle confidential financial aid files.
Perform office work of average difficulty involving independent judgment and requiring accuracy and speed; devise or adopt office procedures to meet changing organizational needs; make clear, comprehensive reports and keep difficult records; understand, interpret and apply rules and written directions to specific situations; maintain confidences and confidential information.
Accuracy and efficiency in tracking documents necessary to ensure student financial aid records are moving thru the financial aid cycle in a timely manner.
Exemplary communication skills (both written and oral). Excellent customer service skills.
Basic knowledge of office machines, word processing, spreadsheets, email and databases. (Word, Excel, and PowerPoint).
Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.
Founded in 1911, LMU is a premier Catholic university rooted in the Jesuit and Marymount traditions. Our enrollment includes 5,962 undergraduate, 2,129 graduate and 1,278 law school students. Our 142-acre bluff-top campus is located in West Los Angeles and is among the nation's most beautiful and green campuses.