Student Services Assistant IV - Student Support Associate
CALS Office of Student Services
College of Agriculture and Life Sciences
The College of Agriculture and Life Sciences (CALS) is a pioneer of purpose-driven science and Cornell University's second largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education, and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: natural and human systems; food, energy and environmental resources; and social, physical, and economic well-being.
A unit of the CALS Office of Academic Programs, the Office of Student Services assists in the management and coordination of academic programs associated with CALS degree programs. This service will be delivered in a team-based environment where staff engage with students to provide a community of support and connectedness to CALS. The staff also collaborates with others engaged with students including faculty, instructors, advisors, alumni, employers, and other college and university staff.
As a member of the CALS Office of Student Services team, the staff provides resources, support, and advocacy to CALS students. The Student Support Associate is a dynamic position that is involved in many facets of the office. The role assists with answering phones and welcoming and assisting students as they enter the office. The focus is to help with basic questions/essentials and provides referrals to other staff and resources as needed. Serve as a backup on the daily management of the office email system requiring proficiency in Outlook. Assist with registrar functions that include processing add/drop forms, Dean's certificates, major changes, advisor changes, course balancing, minor management, and transcript scanning while maintaining the highest levels of confidentiality.
Front Office Management involves assisting in coordinating the front end tasks of the CALS Student Services office, including coordination with the other team members; Major/Advisor changes; Routine add/drop of course enrollment in collaboration with the support team; Maintaining the student's online advising file using CUESR. Clear comprehension of policies and procedures of the college, including strict adherence to FERPA and Compliance guidelines.
Student/Faculty advising support will include maintaining online Advising Files; provide ongoing updates to all faculty advisors; assist with preparing mass e-mail communication to CALS stakeholders; assist in petitions planning and processing process forms ensuring completeness and accuracy; follow up with appropriate individuals when necessary.
Associates Degree with at least 2 years of related experience.
Proficiency with the official student records system.
Extensive knowledge of FERPA Regulations.
Demonstrated computer skills with standard business software (Outlook, Powerpoint, Adobe, Microsoft Word, Excel and databases, e-mail, and Cornell's web-based programs) and experience with report preparation and analysis.
Ability to handle confidential information with discretion and integrity.
Must be accurate, methodical, well-spoken, and be accurate in spelling, grammar, and proof-reading.
Illustrate a proven track record of successfully providing exceptional customer service.
Ability to work well with others is required while creating a high-quality and respectful work environment.
Experience that demonstrates sound judgment, creativity, management, and problem-solving skills and the ability to work well within a team of professionals.
Excellent written and oral communication skills.
Strong organizational skills with the ability to prioritize multiple projects.
Exceptional interpersonal skills and experience working in a multicultural environment.
Two years' experience in a Student Services office.
Expertise with Cornell student procedures including PeopleSoft, OBIEE, and grading systems.
Clear understanding of the university and college policies, FERPA guidelines, compliance, and college graduation requirements.
Comfort and familiarity with several technology platforms (ex: Outlook, People Soft, Salesforce CRM, OBIEE, and Chatter) is required for all staff working in CALS Student Services. Training and support will be on-going and as needed for these platforms.
Visa Sponsorship is not available for this position.
Relocation assistance will not be provided for this position.
University Job Title:
Student Services Asst IV
Pay Rate Type:
Number of Openings:
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