Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst for the Telecommunication Division. This position reports to the Network Operations Center (NOC) Manager. The Telecommunications Analyst performs daily activities within the Rutgers University NOC.
Among the key duties of this position are the following:
Incident & problem management
Repairs and Analyzes network equipment and infrastructure.
Supports ticket fulfillment
Updates procedures, documentation, reports, and NOC tools and resources.
Supports University IT.
Minimum Education and Experience:
Bachelor's degree or an equivalent combination of education and/or experience
A minimum of two (2) years of experience in telecommunications and computing.
Required Knowledge, Skills, and Abilities:
Ability to demonstrate practical telecommunications/networking skills.
Knowledge of the principles and practices of telecommunications/network system planning and have working knowledge of routine local data networking technologies.
Ability to handle multiple, shifting priorities, a large volume of technical problem resolution, and work well with peers and senior staff in a team oriented, and cooperative environment
Experience with routing/switching
Experience with network management applications & protocols
Experience with service management applications & protocols
Experience working in/with network infrastructure, operations team, noc, or call center environment
Demonstrable knowledge of problem and incident management, network monitoring, and service management applications.
Demonstrate strong analytical and problem solving abilities
Demonstrate strong communications, consultative and interpersonal skills, including oral, written and presentation
Network & Service Management Software; Applications: HEAT & HDRT Ticket/Work Order Systems, HPOV Network Infrastructure & Services Management NetMRI Network Configuration & Management SplunkSyslog Analyzer Cisco PrimeWifi Management IPAM – RU – INFOBLOXIPAM, DNS, DHCP Central Services Raritan Power IQ- RU& RBHS Network Infrastructure Environmental Monitoring APC InfraStruXure Central Mgmt- RBHS Network Infrastructure Environmental Monitoring Media Wiki Procedure & Protocol Documentation
Posting Number: 20ST0370
Location: Busch (RU-New Brunswick)
Internal Number: 110626
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.