Provide exceptional customer service and support to Kellogg Eye Center patients, families, providers and team members. Duties include scheduling, arriving and clerical processing for patients within Kellogg Eye Center’s Multiple Clinics, with the opportunity to develop higher level skills in reconciliation of collections, and managing work queues. Candidate should expect cross training on all office duties and be able to assume different PSA roles as needed.
Provide check in and check out services to patients
Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery, determining the sequence and coordinating times
Instruct patients on preparations needed for appointments
Complete financial documents including type of visit, reason for service, charge for service and diagnostic code
Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy
Provide information to patients regarding billing procedures
Determine the necessity within established guidelines for immediate attention conditions of an emergent nature
Reconcile clinic cash collections daily and making daily bank deposit
Associate level: 2-3 years of related experience.
Assistant level: 0-2 years of related experience.
High School diploma or an equivalent combination of education and experience is necessary.
This position requires excellent customer service skills.
Cheerful and energetic individual, motivated with a positive and professional attitude.
Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
Ability to multi-task and work in a high volume area is necessary.
Demonstrated effective verbal, written and information technology communication skills.
Must be very comfortable working with computers and have a general knowledge of office practices.
Requires flexibility in all aspects of work assignments.
Demonstrated excellent attendance and reliability are required.
Exceptional interpersonal skills.
Demonstrates active listening.
Some college preferred.
Knowledge of medical terminology is helpful.
Previous experience with computerized scheduling systems, basic computer applications, and multi-phone lines is desired.
Knowledge of medical records, appointment scheduling systems and medical terminology preferred.
Dependent upon staffing needs.
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
The Kellogg Eye Center of the University of Michigan is dedicated to enhancing quality of life by preserving and restoring vision. Our guiding principles are teamwork, caring, innovation and integrity.
Teamwork: We are a collegial, productive and collaborative community.
Caring: We are respectful and compassionate.
Innovation: Our curiosity drives innovation and the quest for knowledge.
Integrity: Our ethics are built on openness, honest and trust
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 183497
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.