This position will identify and analyze the University's needs in terms of Enterprise Resource Planning (ERP) software including Financial Systems, Human Resources, Payroll, Materials Management, Real Estate, and other related modules. Direct and participate in the complex and mission-critical technical analysis, design, modification/development, testing, and documenting of complex software solutions (purchased software, in-house developed custom software, software modifications and interfaces) that execute independently or as part of a larger information system. Analyze and integrate with other software systems both internal and external to the University. Configure, test, document, implement and modify assigned modules of the ERP. Provide end user support and training for assigned modules as well as assist with other modules of the ERP. End user support and training applies to central offices (e.g. Finance Office, Controllers Office, UWA Payroll, UWA Human Resources, Campus Payroll Offices, Campus HR Offices), trainers from each campus and departmental users from all campuses. Identify deficiencies in the ERP software including error corrections and new development, and make recommendations for improvements. Advise and assist University management in the execution of their duties as related to the ERP.
Research and investigate ERP functionality to identify potential improvements to University business processes and to enhance IRIS functionality.
Research and investigate reported problems with the ERP functionality, and work with the SAP technical support team to develop solutions or modifications to the ERP software.
Create IRIS transactions using ABAP Query programming.
Analyze and develop new reports for end-user functionality, often creating and leading a group of users to assist in the needs-analysis and design.
Determine gaps in ERP functionality and University business processes and policies and creatively determine solutions to provide the requisite functionality.
Configure the assigned module(s) of IRIS by evaluating and analyzing University business processes and policies. Ensure that none of the configuration is a change to SAP code, but may include enhancements and user exit coding.
Ensure that the modules' configuration meets requisite Federal guidelines and University Fiscal and Personnel/Human Resources Policies.
Write technical specifications for the ABAP programming staff for development of new functionality, edits and reports.
Write technical specifications for the ABAP programming staff for conversions of data from other sources to ERP and for interfaces between ERP and other internal and external applications.
Perform thorough unit testing and integration testing of configuration; configuration changes and enhancements; programs, function modules, and user exits created by ABAP programmers; support pack changes; upgrades to new version of the software; and security to ensure that University requirements are met and function as specified.
Develop strategic plans for new functionality, new modules, hardware needs, software needs, consulting needs, and staffing needs; such planning includes implementation and roll-out strategies for the IRIS teams, functional users, central office users and departmental users.
Work with functional area users, departmental users, advisory groups, etc. to assess needs and requirements, present findings, develop new business processes, and develop work plans.
Provide technical documentation for configuration and other enhancements.
Document changes in ERP functionality and develop notices for the user community (Finance Office, central HR and Payroll offices at each campus as well as departmental IRIS users).
Document all business procedures.
Develop strategy for communicating major enhancements and changes to the software to the user community.
Provide documentation for the IRIS Help Website which is available to the user community.
Work with executive management, central offices, and departmental users to resolve operational questions, issues and problems.
Assist the Change Management team in development of departmental training materials and curriculum by providing the technical expertise regarding the assigned module(s). Develop initial drafts of technical segment of training materials.
Participate in "train-the-trainer" and departmental training classes to ensure knowledge transfer. Serve as trainer for departmental/user classes.
Train central office staffs (campus and central HR and payroll offices) on the functionality provided by the assigned module(s) and any changes/enhancements made thereto.
Participate in user meetings, demonstrations and walk-in sessions.
Facilitate meetings where participants may have disparate opinions and/or goals to achieve buy-in and consensus.
Interact with external vendors and contractors to develop complex software solutions that facilitate achievement of UT's stated strategic mission.
Research and analyze SAP documentation regarding upgrades to determine impact on IRIS.
Determine gaps in revised ERP functionality and University business processes and policies and creatively determine solutions to provide the requisite functionality.
Design testing strategy for upgrades and enhancements, including the client landscape, time-frame for minimal disruption of university business, and integration points in the software.
Develop testing scenarios, implement scenarios, and work with users assigned to assist with testing to ensure existing and new functionality work as anticipated. Develop solutions if the functionality does not work as anticipated.
Attend SAP Higher Ed Development Forums and various user groups to learn about and influence future developments especially as they relate to the higher education market.
Other duties as assigned.
Internal Number: 193186
About University Administration
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.