The Sr. Course Support Specialist (CSS) manages the course site development and launching process for AAP courses. The CSS supports faculty in the areas of curriculum delivery and course support, which includes the construction of syllabi and course sites, coordination of course materials, course evaluations, and technological troubleshooting. They participate in the analysis, design, development, and implementation of routine online courses, web-based training, and face-to-face training curricula. The Sr.CSS will work independently and as part of an interdisciplinary team to develop, and revise online courses.
Knowledge and Skill:
Demonstrated experience in working with streaming audio and video, compression methods, file types and formats, and related software and platforms (i.e., Panopto, Camtasia Studio, Kaltura, etc.).
Proven ability to continually adapt and learn new procedures, technologies, and software applications.
Ability to communicate and collaborate using a variety of synchronous meeting tools (i.e., Zoom, Adobe Connect, Google Hangouts, Skype, etc.).
Demonstrated experience with learning management systems, Microsoft Office Suite, and Adobe Creative Suite.
Bachelor’s degree in instructional design, instructional technology, education, or related field.
One years progressively responsible related experience.
Additional education may substitute for required experience, and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula.
B.A. /B.S. degree in education, instructional design, educational technology, or other related disciplines.
5 years of related experience.
Successful experience working independently in a fast-paced professional environment.
Special Knowledge, Skills and Abilities:
Proficient in supporting various software and applications, with a technical competence that allows for quick adaption and ability to support new technologies and innovations.
Advanced admin/technical knowledge of Blackboard and/or other Learning Management System (Canvas, Moodle, Absorb, etc.) desired.
Knowledge of best practices for the effective implementation of instructional technology tools in higher education.
Basic HTML experience and the ability to edit code to remove errors/excessive tags.
Ability to navigate and understand new technologies and a strong grasp of educational technologies (VoiceThread, Turnitin, PollEverywhere, Respondus, etc.).
Familiarity with Blackboard and/or other Learning Management Systems.
Excellent interpersonal skills and ability to work with diverse groups of people with varying needs in terms of the level of support required.
Excellent written and verbal communication skills are necessary, with the ability to communicate clearly and concisely.
Strong critical thinking and troubleshooting skills; Ability to quickly and independently search for resolutions as needed.
Able to handle several tasks at once and remain flexible in order to meet various concurrent deadlines.
Internal and External Contacts:
Collaborate with JHU Instructional Design group to share best practices throughout the Hopkins community.
Communicate with IT@JHU to document issues with our CMS and other instructional technologies.
Collaborate with the Center for Educational Resources (CER) on various training and instructional design projects.
Collaborate with Library Services on student orientation, copyright, reserves and student support systems.
Classified Title: Course Support Specialist Working Title: Sr. Course Support Specialist Role/Level/Range: ACRO37.5/03/CF Starting Salary Range: $21.43 to $29.49 per hour Employee group: Full Time Schedule: Monday to Friday 830-500 Exempt Status: Non-Exempt Location: 01-MD:Homewood Campus Department name: 60007951-AAP Instructional Resource Center Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
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