Organizational Area: Human Resources - Benefits Programs & Strategy
Location: Oakland, CA
Posting Salary: The recommended hiring range is $84,000 to $95,000. Commensurate with experience.
Position Summary: This position provides high-level vendor management and operational support to the health and welfare benefits programs for UC faculty, staff, retirees and their dependents.
The position is responsible for technical leadership, analytical support, and problem solving associated with assigned vendors. Using skills as a seasoned, experienced professional with a full understanding of medical and non-medical benefits industry practices and related policies and procedures, the position ensures vendor provision of contracted services.
Incumbent is the recognized expert in administering the organization's benefits programs including plan design, operational procedures, policies, enrollment and other processes. Provides analytical support for legal and contract compliance issues, and conducts operational performance improvement projects. Problems addressed are of a diverse scope where management of issues or data requires in-depth evaluation of variable factors.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions. The position requires collaboration with a diverse group of colleagues and business partners in a complex organizational structure. The incumbent has strong self-initiative and is able to prioritize and complete multiple projects on tight timeframes. Assists in identifying departmental goals and objectives and strives to achieve them.
Cultivates and maintains productive professional relationships with internal and external stakeholders to assigned plans.
Special Conditions of Employment:
Other Special Conditions of Employment:
Successful completion of a background check is required for appointment to this critical position.
Job Close Date:
Interpret and administer plan administration documents for assigned vendors, including contracts, summary plan descriptions, operational manuals, University regulations, etc. Provide written clarification of policies and procedures, often dealing with unique issues/problems without precedent and/or structure.
Responsible for monitoring carrier/administrator performance to ensure delivery of efficient and effective service and compliance with contract terms and conditions. Collaborate with assigned vendors and other units within Human Resources, UC Office of the President, and at the Locations to provide the appropriate levels of service and ensure contract fulfillment. May participate in projects to develop University systems which help ensure compliance with contract and policy provisions (payroll, demographic data, services and communications).
Ensure accurate payment of vendor fees and premiums to ensure proper management of financial resources; may involve review and approval of payments/adjustments to vendors.
Job Requirements Bachelor's degree in Human Resources Management, Operations Management, Business, or a related discipline or an equivalent combination of education and experience.
5 years experience working with the implementation and administration of health and welfare benefits programs with a focus on operational oversight and problem resolution.
Ability to: o Guide and negotiate complex issues through a hierarchical, bureaucratic organization to achieve resolution.
o Use original thinking and independent judgment to develop solutions reflecting the legal, policy, and operational needs of the organization.
o Present complex benefit design and finance related information in a clear and concise manner, both in writing and verbally. Ability to present information effectively to small or large groups, internal or external to the organization.
o Correlate project tasks to program objectives and departmental goals
o Work independently, following through on assignments with minimal supervision and balancing multiple projects simultaneously with demanding timeframes.
o Organize, coordinate and complete projects effectively and within deadlines, while upholding a penchant for detail and a commitment to accuracy.
o Lead cross-disciplinary teams and facilitate consensus-based teamwork for productive outcomes. Promote the exchange of information among project team members and support staff, and convey appropriate information to project executive sponsors.
o Establish and maintain trust, confidence, and effective working relationships with colleagues and individuals of diverse occupational and social backgrounds.
o Apply political acumen to intricate situations occurring in a complex organizational structure. Required
Knowledge of: o Principles and procedures of fully-insured and self-insured/self-funded large group benefit plan administration.
o Current literature, trends, and developments in the field of benefit program administration.
o Principles and practices required to develop, implement, and evaluate health and welfare benefit programs
o Legal regulations applicable to employee benefit programs.
o University policies, procedures, practices, objectives and structure applicable to employee benefit programs.
o Windows and the Microsoft Office suite including word-processing, spreadsheet applications, project management and database programs. Required
Demonstrated skill in:
o Principles and processes of project management.
o Written and verbal communication.
o Analyzing and synthesizing information and developing sound and relevant recommendations.
o Determining root cause of problems and recommending creative, resourceful solutions that address concerns of stakeholders and take into consideration the often-conflicting needs of diverse constituents.
o Customer service, with the ability to anticipate and develop solutions to client concerns, while being flexible and willing to adapt based on client feedback. Required
About us The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the corporate headquarters to the ten campuses, five medical centers and three Department of Energy National Labs and enrolls premier students from California, the nation and the world.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status.
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About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.