Directs andprioritizes all e-commerce store orders in coordination with all VolShoplocations. Oversight of 2-4 staffmembers processing orders totaling more than $1M annually. Trains staff,including students to fulfill orders and ensures accuracy before shippingout. Also assists in on line textbookprocessing. Main point of contact for customer service issues regarding on lineorders. Prioritizes all orders for shippingand maintains merchandise, supplies, materials and equipment. Works directly with all shippingproviders. Performs other duties asassigned.
Trains,supervises and oversees work of 2-6 staff members, ensuring correct merchandiseis selected for shipping. Determines and assigns staff to pick orders orpackage/ship orders. Responsible fornumber of staff needed based on quantity of orders and complexity ofshipping. Communicates and coordinateswith all VolShop locations to receive the correct merchandise needed to fillorders. Prioritizes all shipments andselects merchandise from available locations to fill orders.
Chooses themost cost effective shipping method (UPS, FEDEX, USPS). Works directly with allshipping carriers and resolves any discrepancies. Ensures merchandise is packed and shipped outpromptly. Coordinates pickup times with shipping companies as well as in-storepickup for customers. Maintains shippingsoftware and log of all orders shipped with tracking numbers. Responsible for functionality of storeinventory management system order fulfillment module. Coordinates with Marketing manager and IT onwebsite issues.
Responds tocustomer questions and issues. Resolves shipping issues and sends customerreturn shipping labels as needed. Refers order issues to buyers or storemanagers as needed.
Worksclosely with marketing staff on all e-commerce promotions and specials. Works with store buyers and store managers toensure accuracy.
Works withIT staff on any website issues.
Prints orderfulfillment pick lists. Organizes each order by store location for merchandiseto be selected from each store.
Internal Number: 192966
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