JOBSUMMARY/ESSENTIAL JOB FUNCTIONS: Under the direction of the ARCHIBUSProduct Manager, this position assists the manager in the overalladministration and management of the ARCHIBUS environment, including productmanagement, day-to-day operations/maintenance, system configuration andsupport/upgrades, and vendor management of the facility operations systems insupport of the University's core mission. Ensures the ARCHIBUS system operateswith stability and consistency and technical issues are addressed quickly.Develops/maintains an expertise for the functionality of the system andsupports all users in their use of the application to perform their jobfunctions. Uses the Lean 6 Sigma methodology and tools to continuously improvethe ARCHIBUS processes.
Provides high quality training and customer service to Facilities craftspeople and Business Office, as well as campus customers to support their use of ARCHIBUS.
Serves as the backup administrator of the university's ARCHIBUS facility operations system and ensuring system operations remain stable and all related communications for Facilities and campus users (e.g. announcements, updates, changes, new releases, outages, etc.) are provided effectively.
Provides direct ARCHIBUS help desk services for requests not handled by the ITS Helpdesk, manages user accounts and permissions, provides end user support to the campus community, and stays current with ARCHIBUS and other related computer technology and integration software.
Serves as ARCHIBUS Backup Point of Contact with Vendor and subject matter expert (SME) for campus. Works with vendors to design, develop, configure, and deploy ARCHIBUS application to various user groups.
Works with ITS to configure and update iPad devices for field use by facilities staff. Communicates with vendor to troubleshoot issues.
Assists with overseeing/reviewing software licenses, statements of work, and contract.
Acts as liaison with ARCHIBUS project team, during projects, as needed.
Provides knowledge in deploying Lean 6 Sigma programs and initiatives and works with teams to achieve desired results using Lean 6 Sigma methodologies.
Assists in process mapping and reviewing operational procedures for system design and customization, as well as improvement in efficiency of operations. Accomplishes measurable business process improvements.
Conducts periodic project reviews to ensure that the execution of the project complies with the Lean 6 Sigma standards.
Works with campus customers to document current processes, identify process improvement opportunities, and develop future processes using ARCHIBUS functionality. Researches and analyzes emerging technologies, as well as participates in team trainings.
Attends annual User Conference and technical conference to improve ARCHIBUS skills. Participates in UTHSC user group and regular meetings.
Performs other related duties as assigned.
Internal Number: 192548
The mission of the University of Tennessee Health Science Center is to bring the benefits of the health sciences to the achievement and maintenance of human health, with a focus on the citizens of Tennessee and the region, by pursuing an integrated program of education, research, clinical care, and public service.