The End User Support Specialist I, under general supervision, performs routine end user support functions. Troubleshoots a variety of end user computing and connectivity issues. Confers with personnel in resolving problems involving procedural and technical matters. Evaluates and follows through on issues and problems until resolved or escalated. Researches problems and recommends solutions.
Troubleshoots a variety of end user computing and connectivity issues.
Confers with personnel in resolving problems involving procedural and technical matters.
Evaluates and follows through on issues and problems until resolved or escalated.
Researches problems and recommends solutions.
Provides established guidance, recommendations, and solutions in the use or selection of a variety of hardware and software products in order to achieve end user?s goals and in remain in accordance with policy requirements.
Ensures work is accurate and in compliance with departmental or project quality standards.
Provides training to end users on the use of widely used applications and various specialized software applications.
Serves on committees to develop technical standards and direction.
Determines information needs and requirements by meeting with customers and technical staff.
Assists end users with new technology deployments.
Assists with the evaluation of new technologies to determine their applicability with regards to end user needs.
Other duties as assigned.
Required Education and Experience:
Bachelor?s degree or equivalent combination of education and experience.
Two years of related experience in IT.
Job Posting Close Date:
Open Until Filled
Knowledge, Skills and Abilities:
Knowledge of word processing and spreadsheet applications.
Knowledge of advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas, and knowledge of the Information Technology Interface Library (ITIL).
Ability to multitask and work cooperatively with others.
Experience in lieu of education may be considered for this position. One year of experience is the equivalent of one college year. Applicants must have a total of six years of experience to meet the equivalency and minimum experience required for this position.
Please attach all required documents listed below in the attachment box labeled as either “Resume/CV or Resume/Cover Letter” on the application. Multiple attachments may be included in the “Resume/CV” or Resume/Cover Letter” attachment box. Any additional attachments provided outside of the required documents listed below are considered optional.
Resume or Curriculum Vitae
Application Submission Guidelines:
All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site.
The required documents listed in the above Required Attachments section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at 936-261-1730 or email@example.com should you need assistance with the online application process.
Background Check Requirements:
Internal Number: R-027537
About Prairie View A&M University
Prairie View A&M University is dedicated to excellence in teaching, research and service. It is committed to achieving relevance in each component of its mission by addressing issues and proposing solutions through programs and services designed to respond to the needs and aspirations of individuals, families, organizations, agencies, schools, and communities--both rural and urban. Prairie View A&M University is a state-assisted institution by legislative designation, serving a diverse ethnic and socioeconomic population, and a land-grant institution by federal statute.