IT Instructional Technologists - 2 Positions Available
Tracking Code 218629-951
St. John's established in 1870, has three New York City campuses; a graduate center in Hauppauge, NY; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.
A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. As noted in our Vision Statement, our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.
IT Instructional Technologist
The Instructional Technology Specialist (or Instructional Technologist) will: develop training and support materials, provide consultation, troubleshoot, manage service requests all related to the support of instructional technology service delivered either on-premise or via a cloud-service provider. Instructional technology services are defined as technologies used in- or out- of the classroom environment with the intention to support teaching and learning. Examples of supported technologies are (but not limited to): Blackboard, WebEx, Office365, Panopto, Prezi, PollEverywhere, and VoiceThread. In addition to these technologies, technologies deployed in the physical learning environment (e.g. projection, Doceri, document cameras, wireless presentation, etc.) also fall within the scope of the Instructional Technologist.
The Instructional Technologist will work to oversee the design of protocols and procedures, the training of peers and clients, the maintenance of asset inventory, and collaborate with engineering teams on system designs and operations. The Instructional Technologist will enforce operational efficacy and work to diminish service outages by leveraging effective ITSM processes (e.g. incident, service request, problem, change, and configuration management).
Instructional Technologist will also work with external partners, including consultants, agencies and vendors in the support of the teaching and learning environment. With information technology constantly changing, specialists must stay up-to-date on emerging technologies and the potential effectiveness of these advancements in their current system.
Instructional Technologists should have completed a bachelor's degree program or higher in instructional design, telecommunications and computer science, or equivalent field. Non-bachelor's degrees are accepted with equivalent years of experience and relevant professional certifications.
The Instructional Technologist should have at least four years of experience with IT support, classroom technology and technical customer service. Experience supporting and troubleshooting Microsoft Windows and Macintosh computers. Demonstrated experience working in collaboration with a team as an effective team member. Excellent interpersonal skills and ability to work with diverse clientele. Demonstrated ability to communicate effectively verbally and in writing. Demonstrated ability to work independently. Organizational skills and attention to detail is critical. Exercise good judgment, logic and troubleshooting skills to anticipate and solve problems independently. Proven experience in handling multiple priorities simultaneously. Experience developing, training, and supporting faculty and administrative staff in the use of instructional technology. Ability to work a flexible work schedule, including evenings and weekends, when necessary.
St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.
Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.
St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.
St. John's University is Catholic, Vincentian and Metropolitan. We are committed to attracting, motivating, and retaining a highly qualified and diverse workforce to support our mission of academic excellence and the pursuit of wisdom. Known for over 100 years of proud athletic tradition, our Big East excitement keeps Red Storm fans cheering. Ranked among America's top universities by The Princeton Review, St. John's University educates leaders for today's global society through quality academics, high-tech resources and an expanding international presence. With 1,500 Faculty and 1,400 Administrators/Staff, St. John's is a leading Catholic University in the Vincentian tradition, dedicated to making a positive difference in people's lives through active engagement in issues of energy and resource conservation, social justice and global citizenship. These values enhance the academic experience of more than 20,000 undergraduate and graduate students on three residential New York City campuses in Queens, Staten Island and Manhattan; a graduate center in Oakdale, NY; an international campus in Paris, France and Rome, Italy; and learning centers in other locations worldwide.