St. John's established in 1870, has three New York City campuses; a graduate center in Hauppauge, NY; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.
A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. As noted in our Vision Statement, our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.
IT Systems Analyst
The Information Technology Analyst will design, operate, and maintain technology products and services supported by the Office of Information Technology. Supported services include: end point management, network management, software development, database administration, and audiovisual management. The IT Analyst will work oversee the design of protocols and procedures, the training of peers and clients, the maintenance of asset inventory, and collaborate with engineering teams on system designs and operations. The IT Analyst will enforce operational efficacy and work to diminish service outages by leveraging effective ITSM processes (e.g. incident, service request, problem, change, and configuration management).
IT Analysts participate in the design, testing and deployment processes of client configurations. The IT Analyst will document technical processes and troubleshooting guidelines. An IT Analyst uses independent judgement and exercises discretion to ensure these documented processes are effective and current. The candidate will look at repeated issues and frequently asked questions and make decisions on effective resolution and modifications in technology and/or processes to address.
IT Analysts will also workwith external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems. With information technology constantly changing, analysts must stay up-to-date on emerging technologies and the potential effectiveness of these advancements in their current system. Furthermore, IT Analysts should maintain current relevant training and certifications.
IT Analysts should have completed a bachelor's degree program or higher in a computer science, information science, engineering, or equivalent field. Non-bachelor's degrees are accepted with equivalent years of experience and relevant professional certifications.
IT Analysts can demonstrate proficiency in particular areas by completing professional certification programs and should hold a minimum of the following within 18 months of employment:
Certified Technology Specialist (AVIXA CTS)
IT Analysts are expected to have a firm grasp of several programming languages, as well as experience dealing with a range of software and hardware types. The IT Analyst should have demonstrated knowledge of at least one programming language and proficiency in the Microsoft Office productivity suite (preferable Office365) and Microsoft Windows or Apple MacOS environments.
The IT Analyst should have at least four years of experience with IT support or technical customer service. Experience supporting and troubleshooting Microsoft Windows and Macintosh computers. Demonstrated experience working in collaboration with a team as an effective team member. Excellent interpersonal skills and ability to work with diverse clientele. Demonstrated ability to communicate effectively verbally and in writing. Demonstrated ability to work independently. Organizational skills and attention to detail is critical. Exercise good judgment, logic and troubleshooting skills to anticipate and solve problems independently. Proven experience in handling multiple priorities simultaneously. Ability to work a flexible work schedule, including evenings and weekends, when necessary.
St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.
Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.
St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.
St. John's University is Catholic, Vincentian and Metropolitan. We are committed to attracting, motivating, and retaining a highly qualified and diverse workforce to support our mission of academic excellence and the pursuit of wisdom. Known for over 100 years of proud athletic tradition, our Big East excitement keeps Red Storm fans cheering. Ranked among America's top universities by The Princeton Review, St. John's University educates leaders for today's global society through quality academics, high-tech resources and an expanding international presence. With 1,500 Faculty and 1,400 Administrators/Staff, St. John's is a leading Catholic University in the Vincentian tradition, dedicated to making a positive difference in people's lives through active engagement in issues of energy and resource conservation, social justice and global citizenship. These values enhance the academic experience of more than 20,000 undergraduate and graduate students on three residential New York City campuses in Queens, Staten Island and Manhattan; a graduate center in Oakdale, NY; an international campus in Paris, France and Rome, Italy; and learning centers in other locations worldwide.