Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Job Code: 7501Job Grade: FJOB PURPOSE: Stanford University seeks a Student Services Officer 1 for the Chemistry Department. This is an ideal role for a student services professional who is looking to further develop and expand their capabilities within a supportive environment. Among other things, this individual will be responsible for administering appointments for Postdoctoral Scholars and working closely with the Office of Postdoctoral Affairs at Stanford. Administration of postdoctoral appointments includes advising scholars on topics; such as, VISA support, funding, and student life. A significant component of this role includes processing financial information for approximately 250 Graduate Students and 90 Postdoctoral Scholars using the Stanford Humanities and Sciences financial systems, GFPS and GFS. Attention to detail is critical when processing financial entries for stipend, salary, and tuition payments and a key attribute for the successful candidate.
This role requires strong interpersonal skills and comfort communicating with students, staff, and faculty to provide policy information on a wide array of issues, primarily related to Postdoctoral Scholar and Graduate Student funding. This role supports the teaching mission of the department by preparing financial information to assess lab fees for students enrolled in lab courses in chemistry and provides support with updating the Stanford Bulletin. This role also works closely with departmental faculty in administering the summer undergraduate research program from budgeting and promotion to application processing and program execution. The successful candidate must demonstrate the ability to complete work independently and interact with a wide array of customers.
The mission of the Stanford Chemistry Department is to deliver excellence in education and research by attracting the very best faculty and students. The Department serves 25 faculty members, 5 lecturers, ~90 postdocs, ~250 PhD students, 10 research staff, and 30 administrative staff, with an annual consolidated budget of approximately $30 million. The Department facilities consist of over 300,000 square feet of research, classroom and administrative space spread over 6 buildings. This position reports into the Student Services Manager for the Department.
Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).
Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
Strong written and verbal communication skills.
Basic computer skills, including experience with Microsoft Office Suite.
Basic analysis and problem solving skills.
Customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to learn and understand compliance with legal, financial, and university policies and external regulations.
Certifications and Licenses: None PHYSICAL REQUIREMENTS*:
Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. WORKING CONDITIONS:
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
The Department of Chemistry is seeking a student services professional to join our team. You will be responsible for administering appointments for Postdoctoral Scholars including: offer letters, visa services, funding, and student life. Essentially half the job is processing financial information for 200+ graduate students and 80+ postdocs using GFPS and GFS; enters stipend, salary, and tuition payments plus budget projections. Communicates with students, staff, and faculty to provide policy information on a wide array of issues, mostly related to postdocs and student funding. Provides support to update the Stanford Bulletin. Helps prepare the annual budget for undergraduate summer research program and assists faculty by processing applications. Supports the curriculum by preparing flat files to assess lab fees to students enrolled in lab courses in chemistry.
Location: School of Humanities and Sciences, Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.