Essential Functions: Install, upgrade, repair, and/or modify local area network file servers; configure and connect customers, printers, and other devices to network servers;Monitor the assigned system and/or network to track operating efficiency and resolve potential problems before they occur;Maintain accurate and current records including statistical reports, inventories, technical documentation, User ID's, databases, and the like;Follow established procedures for backup and recovery and establish file structures as required;Provide first-tier support for the system by resolving operating problems and coordinating the resolution of more complex issues with IT or vendor support staff and by providing technical support for network applications;Install new or enhanced applications and/or hardware, assist in the installation of new networks, and evaluate and recommend hardware and software purchases for assigned unit;Provide training and assistance to customers in desktop applications or general network or system issues; andServe as a primary liaison with internal IT or vendor staff and coordinate upgrades, enhancements, or additions to the assigned system or network.
Qualifications: Knowledge of network architecture including cabling systems, network interface software, network operating software, and related interfaces;Knowledge of common desktop software applications including word processing, spreadsheets, databases, and the like;Knowledge of common network administration tools and specialized network products including the specific network operating software for assigned area;Skill in diagnosing, analyzing, interpreting, and resolving operational problems;Ability to read technical documents, maintain accurate records, prioritize work, and analyze problems to develop effective solutions; andAbility to establish and maintain an effective working relationship with customers, vendors, and other technical staff.Demonstrated understanding of network architecture, operating systems, interfaces, and the like typically acquired through formal education or equivalent related experience and one to two years of experience working with a network;Demonstrated capabilities in the use of common desktop applications; andDemonstrated ability to work effectively with customers, vendors, and other technical staff.
Internal Number: 76_207573
About Wayne State University
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.