Provide exceptional customer service and support to all Brighton Center for Specialty Care patients, families, providers and team members. Duties include: receive/assist patients and families as well as providing check in and check out services to specialty care departments. Scheduling patients for appointments, tests and consults. Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments. Candidate should expect cross training on all office duties and be able to assume different roles as needed. All other duties as assigned.
You’ll work closely with Clinical Teams to provide an ideal patient experience.
In this opportunity, improving patient customer service will be your top priority.
Our Patient Service Assistants are a fast-growing team of dynamic, flexible and dependable individuals. We value diversity and work with a large variety of patients and clinicians. PSAs are trained to respond to the needs of our clinicians, as well as the varied needs of a large patient population.
You’ll perform insurance verifications, update medical, financial and demographic information.
You may also instruct patients of necessary preparations prior to their visit or test as appropriate.
You will learn to schedule new and return patient visits
Associate level: 2-3 years of related experience.
Assistant level: 0-2 years of related experience.
High School diploma or an equivalent combination of education and experience is necessary.
This position requires excellent customer service skills.
Cheerful and energetic individual, motivated with a positive and professional attitude.
Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
Ability to multi-task and work in a high volume area is necessary.
Demonstrated effective verbal, written and information technology communication skills.
Must be very comfortable working with computers and have a general knowledge of office practices.
Requires flexibility in all aspects of work assignments.
Demonstrated excellent attendance and reliability are required.
Exceptional interpersonal skills.
Demonstrates active listening.
Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
Clerical experience and medical terminology are helpful.
Experience working within a large, complex healthcare setting.
Familiarity with Michigan Medicine's electronic health record setting.
Knowledge of university policies & procedures.
Monday through Friday, 7:00 AM – 7:00 PM. We are flexible in scheduling, and request that you are also flexible in working various shifts.
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 183057
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.