The Department of Pathology is seeking a qualified candidate to fill the position of Allied Health Associate Supervisor at both the Brighton and Howell Health Centers. The position includes overseeing and managing daily operations of the blood draw stations including specimen procurement, specimen storage and handling, laboratory computer data entry programs and POC laboratory analysis, maintaining a smooth customer service orientated laboratory operation and covering staff shortages for the group.
Customer Service: Provide total customer focus to meet the needs of every customer, internal and external, medical staff, laboratory staff, patients and families. Provide service recovery for those situations warranting intervention. Respond quickly and act professionally and appropriately in stressful situations.
Specimen Collection: Perform adult, pediatric, and newborn phlebotomy. Obtain blood specimens from patients with alternate venous access devices. Serve as a resource for questions regarding specimen collection or handling.
Specimen Handling: Transport, label, centrifuge, aliquot, distribute, store, and prepare laboratory specimens for testing within Pathology Department and reference laboratories. Investigate problems reported by Central Distribution or UMHS laboratories and if possible, determine the necessary course of action.
Computer Data Entry: Enter laboratory test orders and results into the Laboratory Information System. Investigate and correct any order or result entry errors.
Test Analysis: Perform laboratory analysis and quality control. Perform and record quality control on test kits and devices upon arrival according to established procedure
Safety: Comply with safety policy instructions and observe safe work practices. Serve as a resource for safety related situations. Implement new or changed safety policies.
Communication and Teamwork: Use effective communication including written, verbal and information technology skills. Work effectively with others to accomplish goals. Serve as a point person for items communicated by supervisor or manager. Act as a liaison for communication concerns or problems.
Leadership: Model professional behaviors. Serve as a resource for all medical staff.
Assist in coordinating employee work schedules, establish work priorities
Assist and monitor daily work activity
Receive sick calls and assure proper staffing in the absence of Supervisor
Investigate and respond to inquiries and complaints from patients or clinical staff
Problem solve and communicate resolution to staff
Participate in the ongoing development and evaluation of staff performance
Monitor and assure laboratory Quality Control is performed to meet regulatory accrediting guidelines
Participate in meetings with Supervisor and other Associate Supervisors
Assist with special projects, in-services, evaluating new equipment and techniques, and other additional assigned responsibilities.
Provide orientation and training of all new employees, assisting in developing expertise in problem solving and finding resources for information.
High school diploma or equivalent combination of education and experience is required.
Considerable experience in phlebotomy or laboratory services is required.
Knowledge of computer applications.
Reasonable knowledge of hospital policies and procedures.
Certification or registration in an appropriate discipline is desirable.
Knowledge of University Systems, including Outlook, Soft, MI-Chart, Master Control, and M-learning.
This full time 40 hour position in on the day shift, hours will b e M-F 8-4.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 182707
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.