Performs medical, clerical and reception duties to support the physician in the examination and treatment of patients in an outpatient setting. Performs duties in support of the University’s and the school’s mission and in accordance with all applicable policies and procedures. As directed by physician, administers vaccinations and intramuscular and subcutaneous injections in limited circumstances, which may be delegated under State Regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Checks patients in and out through billing system.
Verifies demographics and insurance information and updates in billing system.
Verifies patient’s insurance through insurance lists and/or via insurance web sites
Collects appropriate co-pays from patients.
Retrieves referrals for appropriate visits and enters into billing system.
Completes batches as scheduled prepares the deposit for pickup.
Answers the telephone with a pleasant and helpful demeanor.
Schedules patient appointments through billing system to maximize use of physician and staff time.
Triages messages and provides patient assistance within scope of training and pediatric triage experience.
Routes other calls to appropriate personnel, i.e., clinical staff, physician etc. Directs calls that require immediate attention to the appropriate person.
Inputs messages into EMR system, as appropriate.
Signs in and out to the answering service daily as directed.
Arranges for patient care services at other facilities, including surgeries, preadmission testing, etc.
Calls for pre-authorizations and pre-certifications as required by the patient’s insurer.
Coordinates requests for prescriptions from patients, provides chart to physician, telephones prescriptions at the direction of the physicians, and makes notation in the patient chart with date and signature.
Completes or prepare reports and copies of chart for outside agencies.
Maintains orderly filing system.
Files all appropriate correspondence and patient related information.
Maintains patient charts so that they are current, accurate, and organized.
Prepares charts for new patients.
Scans patient information into the EMR.
Handles incoming and outgoing mail.
Maintains inventory of front office supplies and notifies supervisor when supplies need to be ordered.
Pulls patient charts for next day and prepares chart.
Maintains a professional and orderly office appearance.
Opens and closes offices as assigned by supervisor. Activates and deactivates security system as assigned by supervisor.
Performs light typing as needed.
Prepares patients for visits including
Putting patient in exam room
Taking history and chief complaint
Taking vitals including height, weight, blood pressure and pulse
Performs diagnostic tests per physicians’ standing orders; EKG, Blood work, Vision and hearing screening, Urine dip, PFT’s.
Admisiters vaccines per physicians orders. Must have knowledge of pediatric vaccine, knowledge of the a vaccine schedule,experience of pediatric adm of vaccines, and pediatric triage
Assures patient’s outside testing results are in the chart for physician review with patient.
Documents clinical information in chart or EMR system.
Prepares exam room for tests and procedures including:
Removal of dressings
Removal of staples/sutures
Assists physician with patient care and chaperoning, as required.
Prepares medications for injections given by doctor.
Maintains stock of sample medications.
Provides clinical care in accordance with training and under supervisor’s direction:
Phlebotomy and processing of specimens
As directed by physician, administers vaccinations and intramuscular and subcutaneous injections in limited circumstances, which may be delegated under State Regulations. Must have knowledge of pediatric vaccine, knowledge of the a vaccine schedule,experience of pediatric adm of vaccines, and pediatric triage
Stocks exam rooms.
Cleans room after each patient and prepares room for next patient.
Notifies supervisor to orders clinical supplies including injectables and vaccines, as needed.
Maintains and cleans office medical equipment as required.
Sterilizes instruments as required.
Always treats others with compassion, dignity and respect.
Maintains a customer-focused approach to all responsibilities.
Attends all mandatory in-service and trainings as directed.
Maintains competence in all applicable office computer systems.
Supports and adheres to the University policies regarding HIPPA and confidentiality.
Assists with the orientation and training of new employees as requested.
Understands and adheres to UMDNJ’s compliance standards as they appear in UMDNJ’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Graduation of a post-secondary medical assisting education program accredited by an agency recognized by the U.S. Department of Education. Current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), or registration from the American Medical Technologists (AMT), or the National Center for Competency Training (NCCT), or any recognized certifying body approved by the Board. Applicants may be licensed in the State of New Jersey in another classification permitted by regulations to give intramuscular and subcutaneous injections. Must have attained a satisfactory level of comprehension and experience in the administration of intramuscular and subcutaneous injection techniques. At least one (1) year of related experience in a medical office setting preferred. Proficiency in phlebotomy techniques required. Must have working knowledge of medical terminology. Must be able to work evenings and weekends. The ability to work independently, excellent communication skills, organizational skills, and flexibility required. Must have knowledge of pediatric vaccine, knowledge of the a vaccine schedule, experience of pediatric adm of vaccines, and pediatric triage
PHYSICAL DEMANDS: Must be able to stand and sit for long periods of time. Must be able to manipulate medical supplies and equipment. Must be able to communicate well with internal and external customers, often under stressful circumstances.
Internal Number: 494172
About Rowan University
A leading public institution, Rowan University combines liberal education with professional preparation from the baccalaureate through the doctorate. Rowan provides a collaborative, learning-centered environment in which highly qualified and diverse faculty, staff, and students integrate teaching, research, scholarship, creative activity, and community service. Through intellectual, social and cultural contributions, the University enriches the lives of those in the campus community and surrounding region.