The House Manager (HM) will provide supervision and customer service in the lobbies and auditoriums of the Touhill Performing Arts Center. The HM will be expected to supervise houses in a variety of sizes including general admission ticketed and non-ticketed environments.
Provide leadership for the front-of-house staff.
Oversee front-of-house operations for an event and ensure that issues are quickly addressed and remediated.
Work with Assistant House Managers, Volunteers and Student Assistants to provide a safe and enjoyable live event experience for a wide variety of patrons.
Work to resolve any customer service issues that may arise during an event including customer complaints and seating disputes.
Pleasantly enforce policies and procedures.
At all times, whether dealing with patrons, staff, or UMSL personnel, the Assistant House Manager is to conduct themselves in a professional manner and keep in mind that they are representing the Touhill Performing Arts Center and the University of Missouri-St. Louis and act accordingly.
Must be able to move 60 pounds to move theatre seats, boxes of programs and FOH equipment.
Must be able to stand for long periods of time as well as walk up and down stairs.
A high school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired is necessary
Proficient with Microsoft Excel, Word, and Access as well as email, internet, etc.
Must be willing to work flexible hours including early mornings, nights, and weekends.
First aid and emergency response training.
Customer service or retail experience.
Proven experience of a friendly and customer focused attitude while being able to enforce standards.
Ticket selling experience.
Crowd Security training and experience.
Application Deadline February 13, 2020
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about how applicants apply, please call (314) 516-5805, or if you are experiencing technical problems, please email mailto:email@example.com .
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.
EEO IS THE LAW
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The University of Missouri?St. Louis (UMSL, commonly pronounced ""uhm-suhl"") is one of four universities in the University of Missouri System. Established in 1963, it is the newest university in the UM System, it is the largest university by enrollment in the St. Louis area with 16,809 students. UMSL's campus is located on the former grounds of the Bellerive Country Club in Saint Louis County, Missouri, United States, within the municipalities of Bellerive, Bel-Nor and Normandy. Additional facilities are located at the former site of Marillac College. UMSL is proud of its motivated, active student body, which consists of over 13,000 undergraduates and 3,500 graduate and professional degree seeing students. UMSL is home to 1,447 faculty members who deliver 54 bachelor's degree programs, 37 master's degree programs, 15 doctoral degree programs and the only professional degree in optometry in Missouri. UMSL provides 24 graduate certificate programs and two education specialist programs. Express Scripts, is the largest corporation in the country, has its headquarters located on a college campus. Express Scripts has 2,500 employees working on the UMSL campus.