JOBSUMMARY/ESSENTIAL JOB FUNCTIONS: Under the direction of the ExecutiveDirector of Business Productivity Solutions, this position is responsible foroverseeing the administration and management of the ARCHIBUS environment,including product management, day-to-day operations/maintenance, systemconfiguration and support/upgrades, and vendor management of the facilityoperations systems in support of the University's core mission. Providestechnical leadership and support of the UTHSC ARCHIBUS system and plays a keyrole in ensuring the system operates with stability and consistency and thattechnical issues are addressed quickly and efficiently.
Manages the daily operations of the facility operations system by providing high quality training and customer service to Facilities crafts people and Business Office, as well as campus customers to support their use of ARCHIBUS.
Serves as the lead administrator of the university's ARCHIBUS facility operations system and ensures system operations remain stable and all related communications for Facilities and campus users (e.g. announcements, updates, changes, new releases, outages, etc.) are provided effectively.
Provides direct ARCHIBUS help desk services for requests not handled by the ITS Helpdesk, managing user accounts and permissions, providing end user support to the campus community; and staying current with ARCHIBUS and other related computer technology and integration software.
Works with vendors to design, develop, configure and deploy ARCHIBUS application to various user groups.
Manages Service Level Agreements (SLAs) provided in vendor contract to ensure SLAs are being met or exceeded. Brings issues to management's attention, so that appropriate action can be taken.
Manages software licenses, statements of work, and contracts.
Manages communications with campus customers and with ARCHIBUS vendor and internal Facilities/ITS staff regarding the support of ARCHIBUS. Reports to leadership regarding progress/issues/direction of ARCHIBUS as a service.
Provides expertise in deploying Lean 6 Sigma programs and initiatives, and direct teams to achieve desired results using Lean 6 Sigma methodologies.
Works with campus customers to document current processes, to identify process improvement opportunities, and to develop a future processes using ARCHIBUS functionality.
Researches and analyzes emerging technologies, as well as participates in team trainings.
Attends annual User Conference and technical conference to improve ARCHIBUS skills.
Establishes UTHSC user group and oversees regular meetings.
Performs other related duties as assigned.
Internal Number: 192547
The mission of the University of Tennessee Health Science Center is to bring the benefits of the health sciences to the achievement and maintenance of human health, with a focus on the citizens of Tennessee and the region, by pursuing an integrated program of education, research, clinical care, and public service.