UCSD Layoff from Career Appointment: Apply by 01/14/2020 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 01/24/2020. Eligible Special Selection clients should contact their Disability Counselor for assistance.
After successfully completing on-boarding and orientation process for MyChart, eligible candidates hired into this position will be able to work remotely up to 3 days a week.
The MyChart/Telehealth Analyst will support an innovative team dedicated to establishing a new foundation for advancing clinical delivery and quality outcomes. Will provide support in the optimization of our patient portal, MyChart, and our IPCS, MyChart Bedside. Will have in-depth knowledge of the Epic Mychart application, as well as experience supporting Telehealth initiatives (Video Visits), Direct Scheduling, Open Scheduling, Wait Listing, Patient messaging, MyChart Bedside integration and more. Will work closely with TeleHealth leadership, acting as the liaison between IT and operational leaders, in support of the enterprise and its TeleHealth projects.
The incumbent will support the testing and detailed quality assurance within the MyChart application, prior to release of new functionality to end-users. Incumbent will participate in reviewing vendor software releases and updates to determine features desired and then implement them within UC San Diego Health system(s). Will participate in training end-users. Incumbent will provide 7/24 problem management support and resolution for clinical and web systems.
As a seasoned clinical applications professional, applies skills to projects of medium size at all levels of complexity, or portions of large projects. Involved in the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk, and impact analysis. May provide customer service, troubleshooting, and maintenance.
A Bachelor's Degree in healthcare information technology, computer science, or related area; and/or equivalent combination of experience/training.
Will be required to be certified in an assigned EMR vendor's product/module within the first six (6) months of employment.
Must satisfy all vendor testing requirements to be certified without needing to attend vendor's training a second time for the same class.
Minimum of three (3+) or more years of relevant experience MyChart and/or Telehealth, Athena, AmericanWell, VSee or other relevant experience in EMR and other telehealth platforms.
Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Proven ability to provide expert consultative guidance and direction on change initiatives affecting clinical care processes.
Demonstrated ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis.
In-depth knowledge of organizational and project planning processes and ability to produce and maintain high quality planning documents.
Excellent written and verbal communication skills. Dedicated team player with strong interpersonal skills.
Ability to plan and organize day-to-day activities along with short and long-term projects.Ability to effectively utilize system tools to meet functionality needs of users.
EPIC MyChart Certification.
Experience as a major participant in a clinical system implementation.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.