As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
The department of Oral and Maxillofacial Surgery (OMS) at the UW School of Dentistry specializes in the diagnosis, surgical treatment, and management of diseases associated with the face and jaws such as trauma, infections, disorders, and cancer associated with the face and neck. Our clinics work closely with residents acquiring their OMS certification and the school’s General Practice program, giving students unique learning experiences like extractions, implant placements, and dental anesthesia and sedation in a clinic setting. Our core values include compassion and respect for our patients, high moral and ethical standards, and a commitment to evidence-based and technically excellent clinical practices. The department of Oral and Maxillofacial Surgery clinic serves diverse populations and we are equally committed to supporting diversity and inclusion in the workplace.
The Patient Services Specialist 3 (PSS3) will provide specialized clerical and technical duties in support of the operational service functions of the Oral and Maxillofacial Surgery Clinic. This position performs tasks including insurance coordination, patient care, triaging patient calls, scheduling new and returning patient appointments, completing pre-registration of patients by verifying demographic, financial, and insurance information, maintaining up-to-date patient records, cashiering, coordinating care with other services and clinics, and posting charges and payments.
Duties and Responsibilities: The Patient Services Specialist 3 (PSS3) is responsible for a variety of tasks.
Greet families and patients entering the waiting area
Create a positive and professional impression of the clinic
Maintain a pleasant atmosphere in waiting areas
Advocate for the patient/family by finding relevant staff to address their concerns
Schedule patients for multiple providers
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic in order to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information
Provide telephone screening of patient medical problems and assess the severity of their condition
Triage patient telephone calls to clinical staff, obtain necessary information for the return call, initiate emergency procedure if necessary
Communicate information to patients, referral agencies, departments, physicians, and the community
Generate patient quotes for service
Act as a resource for other staff in patient support services and registration
Work with appropriate staff and management to identify issues with processes and make recommendations for improvement
Assist with orienting or training new staff
Comprehend and apply specific policies and practices of the clinic computer systems, forms, unit, state, and federal patient care guidelines, and HIPPA regulations
Communicate information to referral agencies, physicians, and community agencies, including financial policies, billing procedures, treatment procedures, and other relevant information
Ensure availability of patient records, including x-rays, satellite charts, and medical records, for appointments
Coordinate patient records, referrals, and special forms; post patient payments, fee waivers, and adjustments
Run and reconcile patient schedule reports, including daily charge reports, on a daily basis; maintain clinical and financial statistics
Coordinate interpretative services for patients; verify, transcribe, and follow up with written physician orders
Communicate with insurance providers to ensure benefit coverage and make sure pre-authorization requests have been met before appointments occur
Prepare correspondence between providers and insurance carriers; distribute patient schedules to appropriate providers, including residents and clinical staff; audit accuracy of procedure charges; process mail and physically/digitally file patient records
Create and maintain provider and clinic schedules
The PSS3 will perform other related duties as required.
High School graduation or equivalent AND two years Patient Services Specialist 2 experience OR equivalent education/experience.
Commitment to principles of diversity, equity, and inclusion
Experience working in Axium.
Demonstrate a positive attitude and approach to their work
Strong interpersonal skills and the ability to work effectively in a diverse, team environment.
Detail-oriented with the ability to maintain a high level of accuracy and proficiency in assigned duties and remain organized even in a busy workplace.
Computer skills including word processing
Effective written and verbal communication skills.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.